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If the computer is known to already have the trojan, then Norton Power Eraser is available as a free virus removal tool. Please view this support article ofr information on operating systems and downloading the eraser: https://support.norton.com/sp/en/us/home/current/solutions/kb20100824120155EN. Norton 360 will help prevent the computer from getting infected in the first place. If you are still facing issues please do not hesitate to get in touch with our support team here www.norton.com/support We are happy to help!
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