“Went through 2 hours of remote testing of printer and computer; tech. ran a printer test page; now printer will still not print; what could be wrong?”
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Hi there. Thanks for reaching out to us about this! I'm sorry you're still running into issues with this. Printers can definitely be frustrating since there's so many factors with an issue. It could be a network issue or a hardware issue if it's still persisting. We'd recommend sending an agent out to the home so they can see it in person. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
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