Questions & Answers

Q: QuestionWhat kind of warranty does this OtterBox charging station have?

• A:Answer This charging station comes with a 1-year warranty for both parts and labor.

Q: QuestionDoes this charging station come with a wall charger?

• A:Answer Yes, this charging station includes a 36W wall charger and a USB C-C 2M (6.6FT) cable.

Q: QuestionWhich Apple products can be charged with this device?

• A:Answer This charging station can charge an iPhone, Apple Watch, and AirPods simultaneously.

Q: QuestionWhat is the maximum wattage this charging station can output?

• A:Answer The maximum output power is 15W for optimal wireless charging.

Q: QuestionIs this charging station compatible with MagSafe cases?

• A:Answer Yes, this charging station is compatible with MagSafe cases.

Q: QuestionI don’t quite understand the 2 cords. There is one for the dock to the outlet but what is the cord that is wrapped around the back of the dock for? Thank you for responding.

Asked 3 years ago by 2clearclutter.

• A:Answer The cord wrapped around the back is the Apple Watch charger (not included, you must use your own)

  Answered 2 years ago by Dfw1098Verified Purchase

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Q: QuestionWill this work with an apple 15 pro

Asked 2 years ago by Anonymous.

• A:Answer It works with mine

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionTo use these types of chargers for the iPhone, must they be removed from any phone case’s?

Asked 3 years ago by Mike.

• A:Answer No it doesn’t. You can either purchase a form of mag case or use your regular case. If you choose the second option, you may have to move the phone around on the mount to get it to stick. Make sure though that the case is a little on the thinner side.

  Answered 2 years ago by ToniVerified Purchase

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Q: QuestionWill it work with Samsung phones too? If not, do you make one?

Asked 1 year ago by Chris.

• A:Answer Hello Chris! Unfortunately Samsung does not support MagSafe officially. This product is designed for Apple devices at this time. We do not currently make an OtterBox - 3-in-1 Charging Station for Samsung devices.

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionDoes this charge Bose earbuds?

Asked 1 year ago by Glueman.

• A:Answer Hello! While we do recommend using Apple AirPods with this product, any earbud that has a wireless charging case should work with this Charging Station! Thank you for your question!

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionWill this charger work with Otter Box cases, including MagSafe Otter Box cases?

Asked 1 year ago by Marcos.

• A:Answer Yes! My phone has a MagSafe Otter Box case, and charges fine on this!

  Answered 1 year ago by EJWSVerified Purchase

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Q: QuestionWill the charger for the Pixel Watch fit?

Asked 2 years ago by James.

• A:Answer Hello James! We do not recommend using a Pixel Watch to charge on the MagSafe 3-1 Charging Stand. These were designed for the Apple Watch Series and we don't list any other official compatibility. Thank you for your question!

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionWill this hold a 14 pro max in landscape mode securely?

Asked 2 years ago by MikeB.

• A:Answer Yes it does. No problems with the magnet strength for my 14 pro max.

  Answered 2 years ago by 3rdTimeVerified Purchase

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Q: QuestionCan you use the iwatch newer magnetic fast charger

Asked 2 years ago by Anonymous.

• A:Answer Yes, the 3-in-1 Charger is specifically designed to charge the Apple Watch.

  Answered 2 years ago by OtterBox Customer Support

  
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Q: QuestionCan the iPhone be charged in landscape mode to use iOS 17's StandBy?

Asked 2 years ago by Ed.

• A:Answer Yes I have been able to charge the phone in landscape mode with iOS 17

  Answered 2 years ago by GDSimiVerified Purchase

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Q: QuestionWill this charge 2 iPhones and an Apple Watch at the same time ?

Asked 2 years ago by Piman.

• A:Answer Hello! The 3-in-1 Charging Station for MagSafe is designed to holds and power iPhone, AirPods and Apple Watch for one stop charging.

  Answered 2 years ago by OtterBox Customer Support

  
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Q: QuestionIs this compatible with the old airpod model?

Asked 2 years ago by Anonymous.

• A:Answer The OtterBox 3-in-1 Charging Station for MagSafe is compatible with: -iPhone with MagSafe -AirPods -AirPods Pro -Apple Watch -MagSafe cases: Defender Series XT, Defender Series XT Pro, Symmetry Series+, Aneu Series, Figura Series

  Answered 2 years ago by OtterBox Customer Support

  
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Q: QuestionShould there me a noise coming from the charger when the phone is charging ?

Asked 2 years ago by EdwinP.

• A:Answer Oh no! We're so sorry for any inconvenience you may have experienced with the 3-in-1 Charging Station for MagSafe. We'd like to dive a bit deeper into this with you. Please give our CS team a call at 1-855-688-7269 and they'd be happy to help find the best path forward for you.

  Answered 2 years ago by OtterBox Customer Support

  
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Q: QuestionCan this charge Samsung earbuds along with my Apple 14 phone?

Asked 2 years ago by Flagrl.

• A:Answer Hey there! The 3-in-1 Charging Station for MagSafe was specifically crafted with Apple's MagSafe feature in mind, so it wasn't designed for your Galaxy Buds. However, this Charging Station will work seamlessly with your caseless iPhone 14 or when protected by one of our made for MagSafe cases.

  Answered 2 years ago by OtterBox Customer Support

  
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