Questions & Answers

Q: QuestionWhat is the drop protection rating of the case?

• A:Answer This case offers seven times the drop protection of military standard drop defense.

Q: QuestionHow many layers of protection does the case have?

• A:Answer The Defender Series Pro case features a tri-layer design for comprehensive protection.

Q: QuestionWhat is the purpose of the memory foam backing?

• A:Answer The memory foam backing is part of a tri-layer design that helps to deflect damage and provide seven times the military standard drop defense.

Q: QuestionHow do you get the belt clip? Says it's free after purchase.

Asked 1 year ago by UT2407.

• A:Answer Hello! With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our customer service team and we are more than happy to assist with this over the phone, or via chat!

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionWill this case fit an iphone 17 pro?

Asked 1 month ago by Shay.

• A:Answer The OtterBox - Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro - Black will not fit the iPhone 17 Pro device.

  Answered 1 month ago by OtterBox Customer Support

  
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Q: QuestionWill this case charge in my 2025 Toyota Highlander wireless charging in the car console. It seems the charging station goes on and off charging with the phone placed on the charging station. Not sure it charges correctly in this car.

Asked 2 months ago by kem10.

• A:Answer We are sorry we cannot confirm the charging results with your vehicles as we do not test with other charging options other than what we produce and the devices manufacture's products.

  Answered 2 months ago by OtterBox Customer Support

  
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Q: QuestionWhat is the warranty on Otterbox?

Asked 7 months ago by Berry.

• A:Answer Please visit our website for our warranty information at OtterBox.com or you can reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!

  Answered 7 months ago by OtterBox Customer Support

  
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Q: QuestionIn order to get the free belt clip, OtterBox provide a coupon code, so how long does it take to receive the belt clip? Who pays for the shipping of it? Is it totally free of any cost to get it?

Asked 1 year ago by BigRedDogATL.

• A:Answer They pay for the shipping and the item. Takes about a week with the standard shipping option.

  Answered 4 months ago by JaredF

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Q: QuestionDoes this case protect the phone’s front screen or do you need a separate screen protector?

Asked 1 year ago by BigRedDogATL.

• A:Answer You need a separate screen protector.

  Answered 4 months ago by ShelsterVerified Purchase

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