Questions & Answers

Q: QuestionWhat is the weight of the case?

• A:Answer The product weight is 0.14 ounces.

Q: QuestionDoes the case have built-in MagSafe magnets?

• A:Answer This phone case has integrated MagSafe magnets.

Q: QuestionCan you attach a phone strap to the case?

• A:Answer This case has built-in anchors designed for attaching phone straps.

Q: QuestionWhat is the drop defense rating of the case?

• A:Answer This case offers seven times the drop defense of the military standard.

Q: Questiondoes the Holster come with this Otter Box or you have to purchase separate

Asked 1 year ago by shoppingqueen.

• A:Answer Hello Mimi! With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our customer service team and we are more than happy to assist with this over the phone, or via chat!

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionDo you have any cases that fit a oejbk 16 Promax android phone? 7B

Asked 7 months ago by Stan.

• A:Answer Hello! We have a great selection of cases to fit both the iPhone 16 Pro Max and a great selection of cases to fit various Android devices.

  Answered 7 months ago by OtterBox Customer Support

  
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Q: QuestionWhat is the warranty on this OtterBox? I’ve had it since August 18 and it’s already falling apart.

Asked 3 weeks ago by FrankT.

• A:Answer The Defender Series Pro is backed by our Limited Lifetime Warranty. If you have any questions or concerns, our Customer Service Team is ready to assist you via chat—just reach out and we’ll be happy to help.

  Answered 3 weeks ago by OtterBox Customer Support

  
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Q: QuestionCan you wireless charge with. This case

Asked 2 months ago by Spud.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Denver Dusk

• A:Answer Hello! This case is designed to work with MagSafe and Qi Wireless charging!

  Answered 2 months ago by OtterBox Customer Support

  
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Q: QuestionWhat are the difference between the Defender Series Pro and the Defender Series Pro XT?

Asked 1 year ago by iOSmkim.

• A:Answer The Defender Series Pro XT appears to be significantly thinner and is more expensive. I prefer the Defender Pro Series.. it just seems tougher and, my toddler grandsons routinely knock my phone off of the coffee table! I would call OtterBox Customer Service for the answer. They are always helpful with answers, etc.

  Answered 10 months ago by user655244Verified Purchase

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Q: QuestionWhat screen protector do you recommend for this case? Usually they go hand and hand with your Otterbox cases. Thank you.

Asked 1 year ago by Alan.

• A:Answer I bought a Belkin screen protector at the Apple Store.

  Answered 10 months ago by user655244Verified Purchase

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Q: Questiondoes it protect the screen or do you need to buy a separate screen protector

Asked 1 year ago by otterboxlover.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro Max - Denver Dusk

• A:Answer No screen protector comes with the case.. I bought a Belkin screen protector at the Apple Store.

  Answered 10 months ago by user655244

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Q: QuestionHello will a popsocket stick to this case securely? The back looks bumpy. Thank you!

Asked 1 year ago by Jess.

• A:Answer A popsocket would probably adhere to the case but, I think you’d give the MagSafe functionality. I’d check with Apple Customer Service.

  Answered 10 months ago by user655244Verified Purchase

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Q: QuestionHello how are you does the OtterBox come with a belt clip

Asked 1 year ago by Otterbox.

• A:Answer Not from Best Buy but I was able to get a free belt clip when I registered my otterbox on the otterbox website. Now this was during Christmas time but check it out and see if they still offer it. (:

  Answered 9 months ago by Elena

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