Questions & Answers

Q: QuestionWhat is the purpose of the antimicrobial additive in the case?

• A:Answer The antimicrobial additive helps inhibit the growth of microbes and defends against many common bacteria.

Q: QuestionDoes the case have raised edges to protect the screen and camera?

• A:Answer The raised edges of the case help protect the camera and screen.

Q: QuestionIs the holster included with the case?

• A:Answer The Defender Series Pro includes a holster.

Q: QuestionCan the case be used with wireless charging?

• A:Answer The case is compatible with wireless charging.

Q: QuestionWhat is the warranty on the case?

• A:Answer The OtterBox Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra has a 7-year warranty.

Q: QuestionDoes the holster allow for hands-free viewing?

• A:Answer The Defender Series Pro holster can be used as a hands-free kickstand.

Q: QuestionCan the case be used with wireless charging?

• A:Answer Yes, the case is compatible with wireless charging.

Q: QuestionDoes the case have a built-in kickstand?

• A:Answer The Defender Series Pro case for the Samsung Galaxy S23 Ultra comes with a versatile holster.

Q: QuestionAny colors other than just black?

Asked 10 months ago by VanL.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer Hello! At this time, it appears the only color option for the Defender Series Pro at this time is black.

  Answered 10 months ago by OtterBox Customer Support

  
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Q: Questionthe defender pro series is supposed to be rubber not hard shell....which is it?.... thank you.

Asked 2 years ago by aw.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer Both, it is a hard shell that fits around the phone and a rubber shell that covers the sides and back. The front cover is a hard shell.

  Answered 2 years ago by JRwashereVerified Purchase

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Q: QuestionIt looks like it stands up in picture #4.... it doesn't stand up, does it?? 😑😑😗😗

Asked 2 years ago by KneeHead.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer It doesn't stand up in the way I imagine you are thinking. It has a belt clip that will assist it in standing, but only on the side of the phone.

  Answered 2 years ago by MarkLVerified Purchase

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Q: QuestionIs this case compatible with a glass screen protector?

Asked 2 years ago by Interested.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer Yes, I purchased a glass protector with the case. in the past Otterbox actually included the screen protector as part of the case but it appears they don't do that anymore. At least for this case they don't include that.

  Answered 2 years ago by BewareVerified Purchase

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Q: QuestionDoes this fit s25 ultra?

Asked 3 months ago by Kem.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer No unfortunately it doesn't fit securely

  Answered 1 week ago by DamoloVerified Purchase

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Q: QuestionCan I add the magsafe ring that comes with the dark energy mavrik wireless charger to the back of this case??

Asked 4 months ago by Derek.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer Hello! We do not recommend adding any magnetic accessories to your case as your device is not Qi2 compatible.

  Answered 4 months ago by OtterBox Customer Support

  
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Q: QuestionThe inner hard shell broke and purchased Aug 2023, so still within 7yr warranty. Store replacement or other ways required?

Asked 7 months ago by Jim.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer You would need to go to their website. Click on the warranty and go from there or you could call them. I just went through this and it was easy.

  Answered 6 months ago by BillyHVerified Purchase

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Q: QuestionDoes the Defender case for S23 Ultra have Anchor points for a lanyard?

Asked 1 year ago by Kevin.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer The Defender Series case for the S23 Ultra device does not feature lanyard attachment points, but it instead features a belt clip holster accessory.

  Answered 1 year ago by OtterBox Customer Support

  
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Q: QuestionWho makes a one piece camera lenses protection with this case ?

Asked 2 years ago by Lakeliving.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer Hello! Because we neither manufacture nor sell a separate camera lens protector product, we cannot comment specifically on which such product may work in combination with our Defender Pro Series case.

  Answered 2 years ago by OtterBox Customer Support

  
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Q: QuestionDoes it have a built in screen protector?

Asked 2 years ago by Cyco76.

This question was asked about the related product: OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Black

• A:Answer No

  Answered 6 months ago by BillyHVerified Purchase

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