Questions & Answers

Q: QuestionDoes this OtterBox case have a built-in screen protector?

• A:Answer No, this case does not have a built-in screen protector, but it does have a raised screen lip to help protect the screen.

Q: QuestionWhat type of design does this OtterBox case have?

• A:Answer It has a protective dual-layer design with a pressure-fitted frame to keep the phone securely in place.

Q: QuestionIs this OtterBox case compatible with wireless charging?

• A:Answer Yes, the case is compatible with wireless charging and supports up to 15W Fast Charge with its built-in magnets.

Q: QuestionWhat is the drop protection rating of this case?

• A:Answer This case offers DROP+ protection, which is 7 times more drops than the military standard (MIL-STD-810G 516.6).

Q: QuestionWhat is the material of this phone case?

• A:Answer The OtterBox Defender Series Pro XT is a hard shell case.

Q: QuestionHow does this case protect the phone's camera?

• A:Answer The case has bumpers around the camera to protect it from hard hits and impacts.

Q: QuestionThe description says it is a pro xt. Those have 3 layer protection. The picture is a non-pro xt series which offers only 2 layer protection. Which item is this really?

Asked 1 week ago by JeremyG.

This question was asked about the related product: OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side

• A:Answer Hello! The Defender Pro XT features a protective dual‑layer design with a pressure‑fitted frame that keeps the phone securely in place. In contrast, the Defender Series Pro uses a tri‑layer construction, combining a rigid inner shell, a memory‑foam backing for added stability, and a thick silicone outer cover to absorb bumps and impacts. If you have any further questions, please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this!

  Answered 1 week ago by OtterBox Customer Support

  
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Q: QuestionDoes this work on the s24 ultra as well?

Asked 1 month ago by Laney.

• A:Answer Hi Laney...I don't know how it will work on your S24 Ultra but on my S25 Ultra, it's perfect!!. The case fits like a glove, has a great grip, love the clear back side and the mag strip works awesome. The soft blue color & clear back side keeps the phone conspicuous which is important for a senior citizen. The charging port is capped off by a door which limits lint debris from collecting, a very practical solution.

  Answered 1 month ago by JLuBe

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Q: QuestionHow does this do with glass screen protectors? Will it force the grass up or will it work together fine.

Asked 5 months ago by Will1213.

This question was asked about the related product: OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side

• A:Answer We offer a wide range of screen protection options designed to work seamlessly with our case series. Explore premium solutions on the OtterBox website—crafted to keep your device safe and looking sharp.

  Answered 5 months ago by OtterBox Customer Support

  
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Q: QuestionIs the built-in magnet strong enough to stay fixed to magnetic car mount?

Asked 5 months ago by Curios101.

This question was asked about the related product: OtterBox - Defender Series Pro XT Hard Shell with Magnets for Samsung Galaxy S25 Ultra - Dark Side

• A:Answer I haven't used the case on a magnetic mount yet. However the case has already developed crask.

  Answered 5 months ago by WesleyAVerified Purchase

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