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Thank you for your inquiry. In order to best assist you, please advise the model and batch/po# (including manufacturers/build date month/year) of your lamp? This will be located on a sticker underneath the base of your lamp (an alpha/numeric number). Look forward to hearing from you in order to further assist. Best Regards, Marcy Mooney - Ottlite C/S Rep - Tampa, FL PH#800/842-8848 or via EM: [email protected]
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