“Just purchased 5 weeks ago and after I log in the screen turns grey buy mouse works”

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• You can either flash your Bios or take it back. If it is a new purchase I'd do the latter. Other wise look on you tube and watch others flash the bios. Need to know a little programing to do so.

  Answered by John 7 years ago

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• It may well be related to the Windows 10 update. Call the Geeks at Best Buy. Might need their help to install a fix. They told me that HP wasn't fully compatible with some of the Windows 10 update.

  Answered by Nellie 8 years ago

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