Questions & Answers

Q: QuestionHow does this TV perform with partial sun?

Asked 4 years ago by ELR.

• A:Answer 500 nits is bright enough to combat ambient light in the environment, but the Neptune Outdoor TVs are not engineered to be placed in direct sunlight and need to be installed in shaded areas.

  Answered 4 years ago by Peerless

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Q: QuestionHow can you connect to wireless (wifi or Bluetooth) speakers to play the tv sound through them?

Asked 4 years ago by Anonymous.

• A:Answer The Neptune does not contain wifi or blue tooth antennae

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionCan the tv stand rain

Asked 4 years ago by Jack.

• A:Answer Yes, it can stand rain. The jacks in the back of the TV are covered with a waterproof plate.

  Answered 4 years ago by Mike

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Q: QuestionCan you hook a Rocky device up to this tv?

Asked 4 years ago by Tina.

• A:Answer Yes if you meant Roku

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionIs this TV compatible with a firestick?

Asked 4 years ago by Erin.

• A:Answer Yes it is compatible

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionCan this be mounted and viewed vertically?

Asked 4 years ago by Evan.

• A:Answer Unfortunately in landscape position only

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionHi, can you give me the mount attachment dimensions? Specifically, holes that mount to wall height and width. Attaching to outside pavilion beam.

Asked 4 years ago by JoeO.

• A:Answer 300 x 200 mm https://www.bestbuy.com/site/peerless-av-neptune-55-shade-series-outdoor-4k-uhd-tv-with-included-outdoor-rated-tilt-mount/6456741.p?skuId=6456741

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionDoes it have cooling fans?

Asked 4 years ago by davidleehoft.

• A:Answer Yes this NON direct sunlight TV does have fans for cooling

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionWhat is the NIT rating on the shade series?

Asked 1 year ago by Fouge.

Q: QuestionHow do I clean the screen? I did clean it with a tv screen cleaner and a micro cloth but it made the screen smudge.

Asked 2 years ago by Anonymous.

Q: QuestionI am having trouble setting up the tv and maintaining signal on a wireless network. Signal strength is not an issue. Am I doing something wrong?

Asked 2 years ago by Randude.

Q: QuestionWhen will the full shade 55 be back in stock?

Asked 3 years ago by Bobby.

• A:Answer Hi Bobby! That is our older model, our new model is the partial sun that we will be offering moving forward.

  Answered 3 years ago by Peerless-AV Customer Care

  
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Q: QuestionAre you able to use a soundbar with this TV, and will it work with an Apple TV? Will a soundbar such as a SONOS attached with the included mount? Also, it will be installed on a covered patio wall, what is the max outdoor temp?

Asked 3 years ago by Anonymous.

• A:Answer Yes you can connect a sound bar dependent on the type of connection and connect to an Apple TV . PLease refer to page 9 https://cdn.shopify.com/s/files/1/0508/3732/3934/files/User_Guide_Neptune_Shade_Series_Digital.pdf?v=1612473807 The mount only allows the Display to be attached to a wall. Please see the spec sheet for temp details etc. -22F up to 122F https://cdn.shopify.com/s/files/1/0508/3732/3934/files/Neptune_ShadeSeries_OutdoorTVs_55in_65in_75in_PDS_LIT1803rev1_email.pdf?v=1620402568

  Answered 3 years ago by Peerless-AV Customer Care

  
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Q: QuestionDoes the mount that comes with the TV have the ability to be locked so it doesn’t get stolen?

Asked 3 years ago by Aaron35.

• A:Answer Yes

  Answered 3 years ago by Pikebro15Verified Purchase

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Q: QuestionDoes it have screen mirror capability

Asked 4 years ago by Disco.

• A:Answer This TV does not have mirror capability

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionDoes this tv need to be covered from the elements? I'm thinking of mounting it under an overhang but it definitely can get wet from the rain.

Asked 4 years ago by Ridre52.

• A:Answer The shade displays need to be in the shade and not direct sunlight . It is weatherproof for dust and water as it requires the panel cover to be kept screwed on with your connection cables contained at all times.

  Answered 4 years ago by Peerless-AV Customer Care

  
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Q: QuestionCan you use a mount with the arm to turn the tv?...Like the ones in hospitals

Asked 4 years ago by SinneD.

• A:Answer Yes, However the mount that comes with the TV will only tilt forward.

  Answered 4 years ago by Outdoor

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