Questions & Answers

Q: QuestionIs the stainless steel drinking tray safe for pets?

• A:Answer Yes, the stainless steel drinking tray is safe and hygienic.

Q: QuestionCan I monitor the water level from my phone?

• A:Answer Yes, you can track water levels using the smart app monitoring feature.

Q: QuestionIs this water fountain suitable for outdoor use?

• A:Answer No, this water fountain is designed for indoor use only.

Q: QuestionIs the drinking tray dishwasher safe?

• A:Answer Yes, the stainless steel drinking tray is dishwasher safe.

Q: QuestionDoes this fountain use a pump for water circulation?

• A:Answer Yes, this fountain uses a circulation pump.

Q: QuestionCan the water flow be controlled?

• A:Answer Yes, the water flow can be controlled.

Q: Questionis water reservoir stainless steel?

Asked 3 days ago by maria.

Q: QuestionIs this continuous running 24/7 or motion sensor?

Asked 4 months ago by hec.

• A:Answer Hello, it does not have a motion sensor and it provides continuous water flow when plugged in. SKU 6546544 and SKU 6649573 have the motion sensor; Thanks!

  Answered 4 months ago by Petlibro Product Expert

  
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Q: QuestionSo confused. Is this fountain cordless or not? Best Buy should list among the specifications, Cordless: yes or no. Make it a lot easier on their shoppers. It's like the buyer has to sift through all the info to find out. Is it cordless or not?!

Asked 4 months ago by JDavidS821147.

• A:Answer Hello, this one is the plugged-in fountain. SKU 6546544 is the cordless, non-smart version, and SKU 6649573 is the cordless, smart version. All Dockstream fountains use the same compatible filter, SKU 6546540. We will check with the team on how to present this information more clearly. Thanks!

  Answered 4 months ago by Petlibro Product Expert

  
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Q: QuestionIs this for cats only or for dogs also?

Asked 4 months ago by buck.

• A:Answer Hello, this 3L fountain is best suited for small dogs. Medium and large dogs typically require a higher water capacity to meet their daily hydration needs.

  Answered 4 months ago by Petlibro Product Expert

  
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