Questions & Answers

Q: QuestionWhat is the weight of the feeder?

• A:Answer The product weighs 3.66 pounds.

Q: QuestionCan the feeder be used with Amazon Alexa?

• A:Answer This feeder is compatible with Amazon Alexa.

Q: QuestionDoes the feeder have a lockable lid?

• A:Answer This feeder does have a lockable lid.

Q: QuestionWhat are the dimensions of the feeder?

• A:Answer The product dimensions are 7.5 inches wide, 13 inches high, and 7.5 inches deep.

Q: QuestionCan you confirm if this model uses the Petlibro app or the legacy Petlibro Lite app?

Asked 3 months ago by Ana.

• A:Answer Hello, all models currently sold at Best Buy now use the Petlibro app. If you have any questions regarding compatibility or transitioning from the old Petlibro Lite app to the new one, please feel free to contact us at [email protected]

  Answered 3 months ago by Petlibro Product Expert

  
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Q: QuestionDoes this feeder use the Petlibro Lite app or the newer Petlibro app?

Asked 3 months ago by Ana.

• A:Answer Hello, all models currently sold at Best Buy now use the Petlibro app. If you have any questions regarding compatibility or transitioning from the old Petlibro Lite app to the new one, please feel free to contact us at [email protected]

  Answered 3 months ago by Petlibro Product Expert

  
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Q: QuestionCan the feeder be programed to supply feedings both morning and night?

Asked 4 months ago by izzy.

• A:Answer You are able to add an indefinite number with the app. At any specific time

  Answered 4 months ago by Dave495864Verified Purchase

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Q: QuestionHow long can the unit for without being plugged into a power source?

Asked 7 months ago by Anonymous.

• A:Answer Hello, it supports battery-only operation. Batteries need to be purchased separately-standard D-cell battery；When running on battery alone, Wi-Fi is disabled and the app is unavailable. Brand-new batteries may last only 3–5 days. When running on battery alone, any feeding schedules set before will still operate, and the device can still dispense food.If both the adapter and batteries are used simultaneously, the device will draw power only from the adapter and will not drain the batteries. When the outlet loses power, it will automatically switch to battery mode.

  Answered 7 months ago by Petlibro Product Expert

  
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Q: QuestionI'm transitioning our two cats food from a 5/16" oval kibble to a 1/2" cube shaped kibble. Can both size dry kibble be in the feeder together and dispense food without an issue?

Asked 1 year ago by MarkMacMaine.

• A:Answer Hello, both the 5/16" oval kibble and the 1/2" cube-shaped kibble are within the recommended 2-15mm range. However, mixing them may affect portion consistency. We recommend contacting customer support at [email protected] to confirm the best setup. Thanks!

  Answered 1 year ago by Petlibro Product Expert

  
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Q: QuestionCan this unit be used outside in a covered area?

Asked 2 years ago by Lioness.

• A:Answer Yes, it should be fine as long as it's protected from the elements

  Answered 1 year ago by KevinVerified Purchase

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