Questions & Answers

Q: QuestionWhat type of batteries are required for the emergency power backup?

• A:Answer The feeder requires 3D-size batteries for backup power during outages.

Q: QuestionIs the bowl dishwasher safe?

• A:Answer No, the bowl is not dishwasher safe.

Q: QuestionCan I use this feeder for both wet and dry food?

• A:Answer This feeder is designed for wet food.

Q: QuestionHow does the RFID feature work on this pet feeder?

• A:Answer The feeder uses an RFID reader that verifies the pet's collar tag to unlock and dispense food.

Q: QuestionWhat is the capacity of this pet feeder?

• A:Answer This pet feeder has a food capacity of 13 cups.

Q: QuestionCan I purchase another micro chipped collar for the second cat??

Asked 1 year ago by Teena.

• A:Answer It's RFID-enabled, not microchipped, and this feeder can support only one collar matched to one feeder

  Answered 1 year ago by kelsey

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Q: QuestionCan you set a specific time for the feeder to close? With a diabetic pet it is just as important to stop meal times as it is to start them at specific times.

Asked 8 months ago by lostinspace.

Q: QuestionCan a dog use this? Is the collar required? I only have 1 dog 🐕

Asked 9 months ago by Ithinkofsmg247.

• A:Answer Hello, the One RFID is mainly designed for multi-pet families, but you can also use it without the collar by setting and keeping the flap open. Just note that in this case, it won’t serve its original purpose. For one dog, we usually recommend the Granary series (automatic, Wi-Fi, or Wi-Fi with camera), and the 5L size is a better fit. You can find these options on BestBuy.com.

  Answered 9 months ago by Petlibro Product Expert

  
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