Questions & Answers

Q: QuestionDoes this product have replacement brushes? If so where to get them?

Asked 3 years ago by Acy.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer Hello! Philips Sonicare snap-on or click-on brush heads will work with this toothbrush with the exception from Philips One by Sonicare brush head.

  Answered 3 years ago by Philips

  
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Q: QuestionDoes this product have a 2 minute auto shut off?

Asked 3 years ago by Hank.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer Yes it does,

  Answered 3 years ago by RaviVerified Purchase

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Q: QuestionWhere can you buy replacement brushes for this type of rechargeable toothbrush. Please provide link or sources. Thank you.

Asked 3 years ago by Acy.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer I have not replaced the brush head yet. But it looks to me like you can get them on Amazon. Look for "Philips Sonicare Genuine W DiamondClean Replacement Toothbrush Heads." On the package it says "Fits all Sonicare click-on handles." You can also call Sonicare and ask this question. The phone number is on the instructions. I hope that helps. I need this information too, so thanks for asking.

  Answered 3 years ago by WaterpikVerified Purchase

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Q: QuestionHOW MANY CLEANING MODES DOES THIS HAVE. IN SPECS IT JUST SAYS BRUSH.

Asked 3 years ago by Bruno.

• A:Answer There are 4 cleaning modes. Clean, white, gum health and deep clean. An automatic pressure sensor if you apply to much pressure. Three adjustable speeds low, medium and high.

  Answered 3 years ago by MINTMOBILEchangingthegame

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Q: QuestionDoes it come with a charging cord or do you have to supply that yourself

Asked 1 year ago by Technewbie.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer Hello! The Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush HX9911/92 comes with a charging cord.

  Answered 1 year ago by Philips

  
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Q: QuestionThis would be my first electric toothbrush. 1. What make it a special edition? Do replacement brushes come in Soft, Medium, and Hard, like regular toothbrushes? What is the average life of the brush head? How long will it last until the battery wears out?

Asked 1 year ago by luislast.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer Hello there! The Philips Sonicare 9000 Special Edition is designed to offer a premium brushing experience with several unique features: Special Edition Design: The toothbrush comes in stylish ombré colors and has an ergonomic design. Advanced Technology: It features 62,000 vibrations per minute, a pressure sensor, and offers 4 brushing modes with 3 intensity settings. Replacement Brushes: The brush heads are designed for specific purposes (e.g., plaque control, gum care) and do not come in Soft, Medium, or Hard. They last about 3 months. Battery Life: The rechargeable lithium-ion battery lasts up to 2 weeks on a single charge.

  Answered 1 year ago by Philips

  
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Q: QuestionIs this mode manufactured in the USA, Indonesia, China or where?

Asked 2 years ago by WhoCaresWhoIAm.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer Hi! I would like to inform you that all parts and materials used in the Philips Sonicare electric toothbrush such as the HX9911/92 are all manufactured in the United States of America. Philips has factories all over the world such as in Indonesia that assembled the parts and materials of the toothbrush.

  Answered 2 years ago by Answered by Philips

  
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Q: QuestionWill this special version of the 9000 toothbrush charge in the charging bowl that comes with regular version of the 9000 toothbrush?

Asked 3 years ago by CuriousGeorge.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer Yes, it will.

  Answered 3 years ago by Chrissy

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Q: QuestionHow long does the charger last? What does it mean when the toothbrush turns on by itself? And when placed on the charger, it vibrates in sequences of 1,2,3, which is unbelievably annoying, and it didn’t do that before.

Asked 2 years ago by HQmom.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer Sounds like you need a replacement. Always purchase the warranty!

  Answered 2 years ago by Kittygolightly

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Q: QuestionDoes the 9000 have a rechargeable bowl that fits inside another recharger?

Asked 3 years ago by Pat.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer It comes with a plastic insert and a glass that both fit on top of the charger so that you can choose how you charge. Don’t forget to buy the warranty!

  Answered 2 years ago by Kittygolightly

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Q: QuestionDoes the sonicare are have a battery indicator? Also, does it indicate when you need to change the brush head?

Asked 2 years ago by Lee.

• A:Answer Hi! Yes. The Philips Sonicare 9000 Series HX9911/90 toothbrush has BrushSync Replacement Reminder and has a battery light indicator when charging.

  Answered 2 years ago by Philips

  
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Q: QuestionOn off switch is not working any more. What can I do?

Asked 3 years ago by CelalT.

This question was asked about the related product: Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Black/Blue

• A:Answer Hi there, we're sorry to hear about that. We'd like to help you further regarding this matter. Please call us at 1-800-682-7664. We are open from Monday - Sunday 9:00 AM - 6:00 PM EST. Talk to you soon!

  Answered 3 years ago by Answered by Philips

  
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Q: QuestionI do not want bluetooth activated on the toothbrush. If I don't set up bluetooth pairing, will the bluetooth be active still or turned off?

Asked 2 years ago by Anonymous.

• A:Answer I didn’t activate Bluetooth and it works just great. If you don’t pair it then it’s not going to be using Bluetooth.

  Answered 2 years ago by CariK

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