Questions & Answers

Q: QuestionCan I return the toothbrush if the heads don't fit (that I already have from my current Sonic Care electric toothbrush)? If so is there a fee?

Asked 5 years ago by MTH1.

This question was asked about the related product: Philips Sonicare - ProtectiveClean 6100 Rechargeable Toothbrush - White

• A:Answer Hello! We advise contacting our Customer Service for further assistance at 1-800-682-7664: Monday - Sunday 9:00 AM - 6:00 PM EST or chat with us through https://sforce.co/2MBIu3Y

  Answered 5 years ago by Answered by Philips

  
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Q: QuestionWhen charging does jt blink on and off

Asked 6 years ago by Michelle.

• A:Answer Yes, it pulses on/off until it is fully charged.

  Answered 5 years ago by SwensSLLP

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Q: QuestionFirst, is there a cover for the head while not using? Are you suppose to keep it on the charger at all times?

Asked 6 years ago by gobarb26.

• A:Answer Yes there’s a small plastic cover. I use it nightly & when traveling.

  Answered 6 years ago by MarilynVerified Purchase

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Q: QuestionWhat model are the replacement heads? I have some series 2 replacement heads.. will they fit this model also, if not, what model replacement heads? Thanks,

Asked 6 years ago by sabri.

This question was asked about the related product: Philips Sonicare - ProtectiveClean 6100 Rechargeable Toothbrush - White

• A:Answer Hello! Yes, the 2 series brush heads are compatible with the Philips Sonicare Protectiveclean toothbrush. Any click on brush heads are compatible with your toothbrush.

  Answered 6 years ago by Philips Consumer Care

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Q: QuestionMy old sonicare toothbrush gets really bad mildew under the replaceable head, even with frequent rinsing. The shape also makes it almost impossible to clean out completely. Are these newer models also prone to mildew and/or easier to completely clean?

Asked 3 years ago by Gunkmunk.

• A:Answer I did frequently clean and dry my old one but there were places very hard to access where the moisture was being retained. I'm not really asking how to clean it. I'm asking if the design has been improved, where their aren't these deep grooges, crevises, and lips that can't be cleaned and dried fully. Does that make sense?

  Answered 3 years ago by Anonymous

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Q: QuestionCan I charge it under 220v voltage

Asked 7 years ago by ellie.

• A:Answer Yes, the charger is compatible with a voltage range of 100-240 volts.

  Answered 7 years ago by RobJVerified Purchase

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Q: QuestionThe stem on my Sonicare is getting loose and wobbly, and it's making a loud high-pitched noise when in use. What is the problem?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Philips Sonicare - ProtectiveClean 6100 Rechargeable Toothbrush - White

• A:Answer Hello! The toothbrush shaft appears to be loose and making the noise. We recommend contacting Philips Sonicare in regards to your warranty at 800-682-7664.

  Answered 6 years ago by Philips Consumer Care

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