“Hi! The sound quality is horrible. I link them to my Samsung 6- other buds are not affected I wanted these because they have the over the ear hooks and they don't have those pointy buds that stick in your ear. What can I do to improve the sound?”
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My seem to great with my Samsung 10+
Sorry, there was a problem. Please try again later.Hi! We're sorry to hear you're having trouble with the sound quality. To troubleshoot it, reset the Bluetooth connection between your phone and ear buds. To do so: https://goo.gl/emzUTA. To set the ear buds in pairing mode, make sure they're completly off and then press and hold the power button for 6 or 8 seconds, until the LED flashes red and white repeatedly and you should be able to see it again under Bluetooth settings. You might also want to ensure the unit's firmware version is up to date through our BackBeat app: https://goo.gl/AtmURf. Lastly, if you still get audio issues, reset the Networks settings on your phone. If you require further assistance, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
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