A:AnswerThey only work well with phone calls if there is no background noise. I tried them while driving and they pick up every sound. I tried city driving and interstate and it was pretty hard to hear me through the background noise. Using them in my home was fine.
A:AnswerHello! Our BackBeat FIT 3150 has an IP57-Rated waterproof layer protected against effects of temporary immersion in fresh water up to 1 meter for 30 minutes. However, Bluetooth signals do not transmit through water, preventing music streaming and phone calls when submerged. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-855-765-7878
A:AnswerHello Linda! In order to pair your BackBeat FIT 3150 to your iPhone you simply need to set the unit in pairing mode: With the headset powered off, click and hold the right earbud for about 8 seconds until you hear "pairing." Then you will see the device listed under Bluetooth settings. Once you select it, the left ear bud should pair to the right one within a few seconds. In case this doesn't happen, turn on the left earpiece by pressing the button for approximately 3 seconds and then it should pair. Here you will find the complete user guide: https://bit.ly/3gu8qvh. If you have any further questions, please don't hesitate to contact our Customer Care Team at: 1-888-363-0726.
A:AnswerYes, you can wear only one, and using the BackBeat phone app you can choose which one connects to your phone. Also, the more-open design of the headphones (as opposed to a sealing silicone ear bud) makes it easier to hear things around you.
A:AnswerHello! Yes, the charging cable is inside the case on the little side bag. If you have any further questions related to our products, feel free to contact our Customer Care Team at: 1-888-363-0726.
A:AnswerHi Mike, none of our headset products contain latex. The bodies of our headsets contain no natural rubber substances. The external surfaces are composed principally of molded plastic parts with no natural rubber composition.
A:AnswerHi! We're very sorry your charging case is not working properly. If you've already tried a different micro-USB Cable and a 5-volt wall adapter, then most likely there is an actual problem with the unit and it is best to replace it. This model counts with a one-year limited warranty and you can file a claim through our website. Thank you for bringing this to our attention. If you require further assistance, feel free to contact our Customer Care Team at: 1-888-363-0726
A:AnswerThe volume is pretty low on the headphones. I have had difficulties properly listening to audiobooks and livestreams over the ambient noise while walking through stores or outside, They would be almost useless to someone who is already hearing impaired,
A:AnswerI did not think these were heavy on the ear at all and once on couldn’t feel them at all. The rubber ear thing is a little thick and I found I needed to take my glasses off first and put them on but once on were fine which I worried about and they are however very pliable and soft.