“The audio on the right earbud is not coming through, the buttons on the right ear bud still can pause and skip through songs, but the audio only plays on left earbud. Any fix?”
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Hi Allan, we're very sorry to hear you're having trouble with your unit. To troubleshoot it, please reset the BT connection between your cell phone and the ear buds. To do so: https://bit.ly/2OOMfnw. To set the ear buds in pair mode, with the headset powered off, click and hold the right earbud until you hear "pairing." You might also want to ensure the unit's firmware version is up to date through our BackBeat app: https://bit.ly/2D5LnZ4. Lastly, testing the ear buds with a different phone is also ideal to isolate the cause of the issue. In case you still get the same results, please note this model counts with a one-year limited warranty. We thank you for bringing this to our attention. If you have any further questions, feel free to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
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