Questions & Answers

1-10 of 18 Questions
  • Question
    I jump rope almost every single day. The high, intense and constant jumping causes my current wireless earphones to fall out of my ear which is very annoying and upsetting. I wonder if these will stay in place during my whole workout. Please advise   (10 Answers)

    By Alejandra November 27, 2016.

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    • Best 
      Answer

      Yes, these should work. The set-up ensures that the ear buds won't fall out, at the expense of perfect sounds. Don't get me wrong...the sound is good for blue tooth ear buds, but not as good as either the Jay Bird or Bose sports models (both of which I've tried). But as someone who values not having to reposition the ear buds constantly, these are the set that I finally found and can rely on. Hope this helps

      By Anonymous November 28, 2016.

    • Question
      Are you able to adjust the bass?   (5 Answers)

      Answers
      • Best 
        Answer

        I have not found any way of adjusting the bass. I wish that option was available.

        By a73elkyss January 27, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      I see this comes with a vehicle charger. Does it come with a regular charger as well?   (5 Answers)

      By Anonymous November 1, 2016.

      Answers
      • Best 
        Answer

        Our BackBeat FIT does not include a standard AC wall charger, but you can use the included micro USB charging cable to connect your headset into a cellphone charger, PC or other similar devices with powered USB ports.

        By PlantronicsRepresentative November 2, 2016.

      • Question
        Are these headphones good for swimming. I'm working out in swimming pool a lot, so is it safe to use them while swimming? Thanks...   (4 Answers)

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        • Best 
          Answer

          Hello Dimitriy, our BackBeat FIT has an IP57 waterproof rating as an added layer of protection against sweat, rain or splashes but is not intended for constant submersion or underwater use. In fact Bluetooth technology does not transmit through water, therefore, no Bluetooth headset can be used underwater. Use in the shower or submersion to clean your headphone for less than 30 mins and above 3 feet should be safe. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have other questions!

          By PlantronicsRepresentative June 19, 2017.

        • Question
          Will these work on a smart tv?   (4 Answers)

          By Xena February 9, 2017.

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          • Best 
            Answer

            Hello Xena, Bluetooth headsets are universally compatible with devices that support them. To confirm if a specific TV model features compatibility with Bluetooth headsets and headphones please contact the TV manufacturer.

            By PlantronicsRepresentative February 10, 2017.

          • Question
            Are these available in store today   (5 Answers)

            By Teapot October 19, 2016.

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            • Best 
              Answer

              I got mine in store several weeks ago

              By Elvin December 5, 2016.

              • Verified Purchaser
              • My Best Buy® Elite Plus Member
          • Question
            What's the difference between these and the much less expensive headphones SKU: 6065105 ... They look exactly the same in every photo I can find but this other pair is about $40 cheaper. Their descriptions even sound the same.   (0 Answers)

            By barryallen November 22, 2017.

          • Question
            I currently have these and am finding that the earbuds are just a smudge to big for my ears. Is there an available option for a medium size ear bud?   (1 Answer)

            Answers
            • Answer

              Our BackBeat FIT only has one eartip size available and this is included pre-installed on the product out of the box. If you're looking for a headset with different sizes of eartips you might want to consider a model with an in-ear design like our BackBeat FIT 300 or BackBeat GO 3, both of which include several sizes of in-ear eartips. Please don't hesitate to contact our customer care group at www.plantronics.com/support if you have other questions!

              By BrandAnswers November 3, 2017.

            • Question
              What is the difference between this model and the one that looks the same but sells for $109 and is listed as "training edition"?   (0 Answers)

            • Question
              When I searched for noise cancelling or sound isolation these headphones came up, however in the product description I do not see that they are, can anyone tell me if they are noise cancelling or provide sound isolation   (5 Answers)

              By CHEZ August 25, 2017.

              Answers
              • Answer

                No, they are not isolating or noise cancelling. They do not seal to your ear so you can definitely hear ambient noise. That's great for safety if you're running or walking in public, but these would not be a good choice for a noisy environment like an airplane.

                By Hans October 22, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Member

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