“If the cable breaks who/how do you contact the company that makes this for repair/replacement?”

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• Hello c0r0n1t4, I am sorry to read about this situation, please give us a call at 800-499-3964. Omar S. - Platinum Support.

  Answered by Platinum Customer Care 8 years ago

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• You just take it back to Best Buy. Platinum is one of the Best Buy brands, so Best Buy is the one to replace the cable. I actually just went through the process last week.

  Answered by AdamK 7 years ago

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• I keep the packaging for my cord, if something like a charging cord offers a warranty, register it. Contact Best buy if you need help, they've always been helpful to me

  Answered by JSMattes 7 years ago

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