“So what does one do when the phone drops and shatters the glass on both sides with the case that is suppose to provide protection?”

1-4 of 4 Answers

• Talk to my salesman David

  Answered by Ruben 8 years ago

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• We had the same situation, my husband dropped his two week old Edge on an interior wood floor (not from the 14th story of a building!!) and when it hit the case popped apart and the two pieces went flying in different directions! It's like a gag gift!!! We ended up paying $350 for a new screen! It's sickening really. The case is garbage and should not be sold!

  Answered by mcbbg 8 years ago

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• Pay the $250 to replace the screen.

  Answered by AquaJock 8 years ago

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• Dear customer, please contact us at 1-800-499-3964 and we will gladly assist you with this device. Omar S. - Platinum Support.

  Answered by Platinum Customer Care 8 years ago

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