A:AnswerI had the same issue and received the same response. Complete BS. Currently have a case open with Sony to hopefully get a code to download the game.
A:AnswerAs far as I know they aren’t region locked but the thing that would be different would be the power cable cause in the USA has a different power cable than one used in Europe aka UK but it would be simple to get a cable or an adapter but that’s the only thing different that I know