“We keep having the same problem. We turn on the tv and the sound bar doesn’t turn on. We try the remote but it won’t work either. We have to unplug it or reset it to get it to work again. What is wrong?”
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The first unit we bought failed within a week. I had purchased the additional insurance, so I exchanged it for another one. Read a lot of online reviews and this product didn't fare well. If you bought the insurance, return it.
Sorry, there was a problem. Please try again later.I had a similar issue after a few weeks of everything working fine, the soundbar would not pass the display from my Roku (or any other HDMI feed) to the TV. *My current workaround: After I power up my devices I press the HDMI input number on the Polk remote control.
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