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I had a similar problem. Several possible suggestions: Move the sub at least 10 feet away from the Soundbar. For some reason that seems to help connect the sub with the bar. Make sure the Soundbar and sub are actually paired with your TV remote. When pairing, make sure all audio functions are paired: On/Off, sound up, sound down, mute! Hope that helps.
Sorry, there was a problem. Please try again later.If you are using the optical cable from your TV to the sound bar it should automatically turn on once it senses the signal. The sub may not be paired with the sound bar. Try to pair it again and see if that fixes he issue.
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