“Is this compatible with TCL 6-series Google TV? We cannot get it to work through HDMI arc. We made sure to plug into correct hdmi port and enabled cec settings.”
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Try a different HDMI cable that's what it took for my LG OLED. And try connecting it first then powering it on. If not you may want to use the included optical connection; other than atmos you won't notice a marked difference in fidelity.
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