I purchased this headset about three weeks ago. At first, I was getting seven hours of talk time when I power on. Now after a full charge, it says six hours talk time. Anyone know how to restore full battery? null

Question

b100 · Accepted Answer

Actually, I had the same problem with mine and I contacted technical service and the answer was the battery is defective! First try to use the battery down to the recharge warning, then recharge it and if it still only charges to 6 hours, request a replacement. I received my replacement yesterday, June 22nd and now this one is charging to 7 hours. We'll see how long it stays that way! BTW, if you look in the knowledge base for this symptom, it says the battery is defective!

Answered by b100 9 years ago

Anidem · Answer

It really means 6:59

GadgetMan · Answer

I've only had it for about a month but I haven't had this experience of it loosing talk time after a full charge. If I does begin to degrade I will keep you posted. Thank you for the information. I will pay close attention after each full charge.

Answered by GadgetMan 9 years ago

DasHibbit · Answer

I've noticed that when using the case to charge the headset, the Max charge it will have is roughly 6 hours. However, if I plug the headset in directly I still get the 7 hours of talk time.

KStewart · Answer

You need to let the battery drain all the way down occasionally and not charge it while it's turned off. You are overcharging the battery.

brice2010 · Answer

Get the PLT Hub app for your phone. It will display talk time remaining. The headset may say 6 hours but the app will show hours and minutes left. On a full charge for me the headset says 6 hours while the app will show 6 hours and about 53 min. The headset just doesn't give you the minutes in its notification.

Answered by brice2010 9 years ago

BlaykG_BBYSTAFF · Answer

This is probably based on use-habits of the headset. The battery estimator will likely predict what the exact battery life is based on previous history. If you have it turned up really loud and listen to music often, it will probably not yield the entire 7 hours.

You may try turning the volume down just a couple notches. After my ears adjust I typically won't even notice a difference, and it may help you get a little bit of that battery life back.

private · Answer

maybe drain charge completely and recharge to full

Gadgets123 · Answer

You have to use it until it totally goes dead and recharge. But, I've purchased 3 of these, and the most that ever get is 6 hours on any of them.

PlantronicsRepresentative · Answer

What you are describing usually indicates the headset is not accurately reading the battery information. We recommend resetting the battery status by completely draining the headset's battery and fully charging it once more.

If this doesn't help or you need additional assistance, please don't hesitate to contact us at http://www.plantronics.com/support/

“I purchased this headset about three weeks ago. At first, I was getting seven hours of talk time when I power on. Now after a full charge, it says six hours talk time. Anyone know how to restore full battery?”

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