“Hi i am using Plantronics voyager legend bluetooth when i am on a call My phone Get disconnect from bluetooth and goes on phone speaker i already tried Re pairing bluetooth and restrating phone,, any solution??”
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Hi Sunny! We're sorry to hear you're having trouble with your unit. If you're using an iPhone, please make sure to reroute the audio for incoming calls. Go to Settings >General>Accessibility>Incoming Calls and select Bluetooth headst. If the earpiece still disconnects, then this might be related to the smart sensors. These detect the pressure from your ear when wearing the earpiece. To isolate the cause of the issue, download and install our Hub Software on your PC: https://bit.ly/30jDXJM. Then plug the earpiece powered-off via micro-USB cable and go to settings>sensors. You could try disabling the master sensors and see if you have the same experience. There can be several conditions triggeting the sensors like having the earpiece a bit loose from the ear or while wearing glasses. If you still get the same results, then it is best to replace the unit. This model counts with a one-year warranty. If you have any further questions, feel free to contact our Customer Care Team at: 1-888-363-0726.
Sorry, there was a problem. Please try again later.Update your firmware upgrade n both headset and upgrade your phone OS.. if that doesn’t work try another Bluetooth headset to determine if phone Bluetooth is the problem if so get new phone or get new Bluetooth
Sorry, there was a problem. Please try again later.
