A:AnswerThank you for reaching out to us and we sincerely apologize for the issues that you are experiencing with your dispenser. If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step-by-step instructions:
https://www.youtube.com/watch?v=VFDzrWIscpo
If this does not solve your issue, please contact us at Social@primowater.com - Michael P.
A:AnswerHello Bob,
Thank you for reaching out to us. Please accept our sincerest apologies for the delayed response. Once the switches are turned on, it will take 12 minutes to heat and 1 hour to completely cool the cold water. Once the switches are off, the cool down time for the hot water will vary. Please let us know if you need anything else.
Thank you - Cassandra P.