Questions & Answers

24 Questions & 33 Answers
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  • Question
    Room Temp Water?   (3 Answers)

    Can you get room temp water from this model?

    By Anonymous July 26, 2014.

    Answers
    • Best 
      Answer

      Yes, you can turn off the hot water feature and use that for room temp.

      By kmtong September 3, 2014.

    • Question
      What is the temperature range of the dispensed water   (1 Answer)

      What is the Coldest and hottest programmable temperature

      By Dan March 26, 2016.

      Answers
      • Best 
        Answer

        The water dispenser reaches 37F degrees at its coldest and 195F at its hottest.

        By PrimoWaterCustomerService April 1, 2016.

        • Brand Representative
    • Question
      Is there any way of increasing the flow of water to dispense . Ours is so slow it takes a long time to fill a glass with water.   (2 Answers)

      By Johnnyd May 11, 2016.

      Answers
      • Best 
        Answer

        The unit has no settings to increase or decrease the flow.

        By WorkvsPlay February 6, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      How does your price match works?   (2 Answers)

      By looking at the website, I dont see any price match options but its showing price match gaurantee. I saw this similar item at sams club for $129.00

      By Anonymous March 18, 2016.

      Answers
      • Best 
        Answer

        I called the 1-888- bestbuy number to do a price match on this item and they adjusted for me. I ended up paying $139 total including taxes.

        By kflores23 April 14, 2016.

      • Question
        Is this self-cleaning?   (2 Answers)

        By Anonymous July 14, 2017.

        Answers
      • Question
        How do you empty the drainage holder   (2 Answers)

        By Peggy July 1, 2017.

        Answers
        • Answer

          Pull straight out on the holder, it just snaps in to place where it is.

          By Ssteve July 13, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        Why does my water shoot out the front through that little hole it's like it's a relief it starts pumping water then shoots out any one else have this problem   (1 Answer)

        By Elliott May 11, 2017.

        Answers
        • Answer

          This could be a sign that the reservoir is overfilling during replenishment. Please view this video (https://youtu.be/SRfnmQOUcLs) to help resolve the issue.

          By PrimoWaterCustomerService May 15, 2017.

          • Brand Representative
      • Question
        Is this unit self-cleaning? I located a similar model number of this same product on the Sam's Club page and it is advertised as self-cleaning.   (2 Answers)

        By rauckamaus January 22, 2017.

        Answers
        • Answer

          This is not the model that self cleans. That would be Primo 601118. Don't know why they advertise it that way.

          By Anonymous February 26, 2017.

        • Question
          Spigots appear to be completely electronic. Will it still dispense water when the power goes out?   (1 Answer)

          By Someone January 18, 2017.

          Answers
          • Answer

            The dispenser controls on this model are mechanical so the unit will dispense the water that is in its reservoirs without electricity. However, the electric water pump will not replenish the reservoirs if electricity is not available.

            By PrimoWaterCustomerService January 30, 2017.

            • Brand Representative
        • Question
          Does this water dispenser make noise when you get a drink or when the bottle need refill?   (1 Answer)

          By Anonymous January 9, 2017.

          Answers
          • Answer

            It does make a noise when you dispense water but not loud at all. A red light goes on when it needs to be refilled.

            By Kevo January 9, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member

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