A:AnswerI had a similar problem. I have direct tv and they had to change a setting in my router. I would have never been able to do it. They did it remotely.
A:AnswerHi there. Thanks for reaching out about this. I'm sorry that it hasn't been working for you. There are several factors that could contribute to that error. We'd be happy to help out either remotely or sending an agent out there to assist. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.