“How do you loosen the resistance level on the machine? Level 1 of the resistance feels like level 15. BEWARE: The people that put this together for Best Buy are bad They left before making sure everything was working. And they won't come back to fix”
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MackAttack Hi there. Sorry you feel a little abandoned by the delivery people. That isn’t helpful. But good news. We’re here to help! You may want to check if the wires to the resistance motor are pinched at all. Here’s some instructions: Unplug the machine. Remove the side shields over the motor. Verify that the wires attached to the resistance motor are not pinched under a screw. If they are pinched, loosen the bolt that is pinching them and tighten the bolt again ensuring the wires don’t get pinched again. The resistance levels should be noticeably different from each other and level one certainly should not feel like level 15. If your wires are not pinched at all and you are still experiencing extra high resistance levels, please reach out to us. Your warranty covers parts (for 2 yrs) and labor (for 1 yr). We can offer you further troubleshooting or send you any needed parts if necessary. Call our Member Care team at 888-533-1333 or email our Customer Experience team at [email protected] with the case #1-R101624. We’ll get to the bottom of this and ensure that your equipment is performing as designed. Thanks - ProForm
Sorry, there was a problem. Please try again later.There is a You Tube video on lowering the initial resistance and it is fairly simple to do. Don't look for any huge decrease.
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