Questions & Answers

Q: QuestionWill it interfere with my Bluetooth toothbrush hearing aids?

Asked 1 year ago by Eldrik.

• A:Answer Hi there, We noticed you have a question regarding whether the Ray-Ban Meta Glasses will affect the Bluetooth connection of your hearing aids, and we'll be happy to answer this! So because of the Bluetooth and electronic features of the Ray-Ban Meta Glasses, they can impact personal medical devices such as pacemakers and hearing aids. We'd advise that you consult your doctor or the medical device manufacturer before using the glasses to confirm what impact it could have on you. You can also check out our "Ray-Ban Meta glasses and Ray Ban Stories Warranty & Safety information" page that will give you access to the full PDF of our health and safety information. Hopefully this answers your question and we hope you have a fantastic day ahead!

  Answered 1 year ago by Meta Store Support

  
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Q: QuestionIf these glasses don't have displays, then why does Best Buy categorize them as VR Headsets?

Asked 1 year ago by CaptainK42.

• A:Answer Porque puede capturar imagenes y video

  Answered 11 months ago by AlexandraP

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Q: QuestionI have a big head, which version of Ray Ban Meta will fit me better? Thank you

Asked 1 year ago by AngeloM.

This question was asked about the related product: Ray-Ban Meta - Wayfarer (Gen 1) Large Smart Glasses with Meta AI, Audio, Photo, Video Compatibility - Clear to Green Transitions Lenses - Matte Black

• A:Answer Better to head to the store and see for yourself

  Answered 9 months ago by Kelso

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Q: QuestionAre these sunglasses and what's the difference between the different styles?

Asked 1 year ago by leeleec.

• A:Answer Yes sunglasses

  Answered 1 year ago by MyeishaHVerified Purchase

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Q: Questioncan I watch video streaming services on the glasses, like Netflix hulu, amazon prime?

Asked 1 year ago by violaytorLARS.

This question was asked about the related product: Ray-Ban Meta - Wayfarer Large (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatability - Clear to Green Transition Lenses - Matte Black

• A:Answer Hi violaytorLARS! Currently, Ray-Ban Stories do not support video streaming services. They are primarily designed for capturing photos and videos, listening to music, making calls, and integrating with social media platforms like Facebook and Instagram.

  Answered 1 year ago by Meta Store Support

  
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Q: QuestionCan Dey answer a incoming call

Asked 1 year ago by Tony.

This question was asked about the related product: Ray-Ban Meta - Wayfarer Large (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatibility - Green Lenses - Shiny Black

• A:Answer Yes they can. It’s all interactive

  Answered 1 year ago by CristianG

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Q: QuestionWhat's the difference between Large and Standard?

Asked 2 years ago by Bill.

• A:Answer Hey there Bill! The large and standard sizes differ in frame width (146.1mm on standard and 152.2mm on large), frame height (46.8mm on standard and 49.3mm on large), and arm length (150mm on standard and 155m on large). If you have any other questions, feel free to contact our wonderful support team at meta.com/help/support/, we'll be glad to give you a hand!

  Answered 2 years ago by Meta Store Support

  
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Q: QuestionHow is the sound when riding mortorcycle with full healmet

Asked 2 years ago by Loserdad1.

This question was asked about the related product: Ray-Ban Meta - Wayfarer Large (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatibility - Green Lenses - Shiny Black

• A:Answer The sound is awesome

  Answered 1 year ago by Anonymous

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Q: Questioncan you zoom in on what you're recording or is it just pov

Asked 2 years ago by Tay.

• A:Answer can you magnify on ray ban glasses

  Answered 10 months ago by Anonymous

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Q: QuestionWill these work with an iphone 8

Asked 2 years ago by Hello.

• A:Answer Hey there! Indeed an iPhone 8 is not supported, but you can check here all the supported devices - https://www.meta.com/smart-glasses/compatible-devices/!

  Answered 2 years ago by Meta Store Support

  
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Q: QuestionAre these ANSI Z87 rated?

Asked 2 years ago by ConstructionProfessionals.

• A:Answer The other answer sounded like pure guesswork, failing to realize that z87+ rated glasses only have to save you once lol

  Answered 8 months ago by Anonymous

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Q: QuestionAre these Samsung friendly downloading the meta app?

Asked 2 years ago by Julie.

This question was asked about the related product: Ray-Ban Meta - Wayfarer Large (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatibility - Green Lenses - Shiny Black

• A:Answer Yes, I’m using a S23 ultra with no issues.

  Answered 2 years ago by Jamgar

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Q: Questionafter i record a video im not able to view it on meta app or either in my library, no video or sound just black screen but when i do sent it thru ig,messenger to other receipients they can play the video, i tried unpairing/pairing the glasses still no go

Asked 2 years ago by eyes.

• A:Answer Is ur glasses tyrn on? You turn then on on ur right wing o/I and the other side you have you white led indicator that let you know if you are recording or taking a photo. If it stay on is a video if is just a flash is a photo. Add me in IG kdm.pr

  Answered 2 years ago by JosephVerified Purchase

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Q: QuestionCan you use prescription?

Asked 2 years ago by Anonymous.

• A:Answer Yes, 2 friends got the prescription and sent them in with the glasses they picked out from the store. It took a couple of weeks to mail back.

  Answered 1 year ago by AnthonyYVerified Purchase

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Q: QuestionCan the frames be purchased alone for use with prescription lenses?

Asked 2 years ago by SuperJack.

• A:Answer You can buy with prescription lenses but 3rd party companies also make lenses that can be installed but cause the warranty to be void

  Answered 2 years ago by Jhurst12Verified Purchase

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Q: QuestionHow do these Ray-Ban glasses work?

Asked 2 years ago by Bassman.

This question was asked about the related product: Ray-Ban Meta - Wayfarer glasses with Meta AI, Audio, Photo, Video Compatibility - Polarized Brown Lenses - Shiny Caramel

• A:Answer Very easy to use, hook them up to Bluetooth via your phone. There’s an app for syncing, pictures quality is outstanding.

  Answered 2 years ago by Jamgar

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Q: QuestionHi, can someone confirm if you can select horizontal/landscape format like normal cameras or is this stuck in the tiktok fad of vertical. Our eyes are horizontally on our head for a reason & I don't want to crop/edit the limited HD resolution to fix it.

Asked 1 year ago by Coryneil.

• A:Answer Hey there Coryneil! Ray-Ban Meta smart glasses can only record videos vertically at this time: if you need any extra help, don't be shy to contact our wonderful support team at meta.com/help/support/, we'll be glad to give you a hand!

  Answered 1 year ago by Meta Store Support

  
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Q: QuestionHow do you charge the glasses? Is there a charging port somewhere that I can't see?? Thanks!

Asked 2 years ago by JMCinNOLA504.

• A:Answer Buying these glasses comes with a charging case. You better not lose the case, or you can't charge it since the port isn't on the glasses themselves.

  Answered 1 year ago by AnthonyYVerified Purchase

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