Questions & Answers

Q: QuestionWhat payment methods does the Square Reader accept?

• A:Answer This Square Reader accepts EMV chip cards, Apple Pay, Google Pay, and other contactless, NFC payments. You can also send invoices and manually key-in credit card numbers.

Q: QuestionDoes the Square Reader integrate with any point-of-sale systems?

• A:Answer Yes, it seamlessly integrates with the free Square Point of Sale app, as well as Square for Restaurants, Square for Retail, and Square Appointments.

Q: QuestionWhat do the LED indicators on the Square Reader show?

• A:Answer The LED indicators on the reader display the payment status, pairing readiness, battery charge, and other relevant information.

Q: QuestionAre there any monthly fees associated with using the Square Reader?

• A:Answer No, there are no monthly fees or hidden costs when you use the Square Reader.

Q: QuestionDoes the Chip Reader require a terminal? Thank you!

Asked 2 years ago by Sadie.

• A:Answer no need Just device and connect with phone that all

  Answered 2 years ago by user839147

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Q: QuestionI read the specs, and I was unable to find the difference between the first generation versus the second generation, what's the difference?

Asked 2 years ago by Mable.

• A:Answer Hello, Mable. Great question! Here are the updates and improvements you can expect from the 2nd generation contactless and chip reader; longer battery life, stronger connectivity, NFC performance and enhanced security. We appreciate your feedback and would be happy to answer any other questions. Have a great day.

  Answered 2 years ago by Square

  
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Q: QuestionCan you use it for cash sales

Asked 2 years ago by DSLOOKINGFORHELP.

• A:Answer Yes, you input your sale as usual and there is a cash bottom to select from. Very handy!

  Answered 2 years ago by user707294

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Q: QuestionHow close do I have be for square to work

Asked 2 years ago by Anonymous.

• A:Answer Our Square Reader for contactless and chip connects to your phone or tablet via Bluetooth. We recommend keeping the Reader as close as possible to the device it is connected to.

  Answered 2 years ago by Square

  
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Q: QuestionWhat charging cord does this use? USB micro, mini, lightning?

Asked 2 years ago by PatrickE.

• A:Answer The one I got was USB-C

  Answered 2 years ago by RiverVerified Purchase

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Q: QuestionWhat is the fee amount?

Asked 7 months ago by AnjMari.

• A:Answer The fee for in person contactless tap and dip payments on the Square Reader is 2.6% + 15 cents per transaction. Learn more here: https://squ.re/3V5FMYl.

  Answered 7 months ago by Square

  
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Q: QuestionDoes it need wifi or can it be connected to the phones hotspot? Can you add tip options?

Asked 2 years ago by Data.

• A:Answer If needs good WiFi and sometimes hotspot is not enough. Yes, you have the option to add a tip selection page.

  Answered 2 years ago by user707294

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Q: QuestionWhy is a charge for every chip read ?

Asked 2 years ago by Bobbie.

• A:Answer service fee of cause

  Answered 2 years ago by user839147

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Q: QuestionIs it easy to set up square reader once purchased?

Asked 1 month ago by Anonymous.

• A:Answer Yes is easy just read the instructions is simple

  Answered 1 week ago by EliuthVVerified Purchase

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Q: QuestionThe unit is no longer turning on. Even when plugged in to charge, no longer light up.

Asked 2 months ago by SamantaK.

• A:Answer Reset the machine

  Answered 1 week ago by EliuthVVerified Purchase

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Q: QuestionIs there an option for manually entering a card number for a payment?

Asked 6 months ago by mom12345.

• A:Answer Yes, you can on the app.

  Answered 4 months ago by CWC0409Verified Purchase

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Q: Questioncan you use this for stripe payments?

Asked 7 months ago by sally.

• A:Answer No. The Square reader is designed to work only with Square’s software. It won’t connect to Stripe or other processors. If you need to use Stripe, you’d have to use their own hardware (like Stripe Terminal).

  Answered 6 months ago by PORCHERVerified Purchase

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Q: QuestionDoes the reader only work with square ? Can you use with other payment apps ?

Asked 7 months ago by Maranda.

• A:Answer Only works with square app.

  Answered 4 months ago by CWC0409Verified Purchase

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Q: QuestionHow much are the fees?

Asked 8 months ago by Tb.

• A:Answer Fees are dictated by the CC conpanies. Review the terms on the square platform.

  Answered 3 months ago by ChennaVerified Purchase

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Q: QuestionWill this include the usb-c magstripe with the purchase?

Asked 8 months ago by Joe.

• A:Answer No

  Answered 7 months ago by DouglasSVerified Purchase

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