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Hey there. Thanks for reaching out about this. I'm sorry to hear you're running into issues with the remote start. We can definitely look into this. The easiest way to get set up with an appointment for this would be to call your local Best Buy and speak to one of the Autotech installers. They'll get some information from you and create an appointment. You can find information about your local store at www.bestbuy.com/storelocator.
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