“Mic mute button does not work. Using it on the Xbox Series X with the new xbox controller that comes with it. Able to mute through the xbox setting. Is this normal for this headset?”

1-3 of 3 Answers

• Hi asuchemist, The inline mute function on the RIG 400HX is independent of the source - the mute function cuts the audio within the headset cable. What the cable is plugged into can’t affect whether mute is enabled/disabled. If it’s not working, then the switch is faulty. If this is within Best Buy's return policy, please return it for a replacement. If it is outside of Best Buy's return policy and within one year of original purchase, we can provide a warranty replacement. In that case, please have your proof of purchase ready, and contact RIG Customer Support via email at [email protected]. Thank you...

  Answered by RIG Gaming 4 years ago

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• Mine doesn't work either

  Answered by Pastorrino 4 years ago

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• The mute switch next to the volume control on mine seems to work fine.

  Answered by Rees 4 years ago

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