Why is the mic for my headset not working? It works fine with audio but does not work when I try talking. null

Question

Ineedhelp · Accepted Answer

Hello this is a common quest as I go through and answer them make sure the mic piece is plugged in all the way and plugged in right and make sure your not muted

Sry for bad English

JEMoody · Answer

Have you tired changing your setting for mic volume in the console settings?

PlantronicsRepresentative · Answer

Hi! We are sorry to hear that. If you are experiencing some issues with the microphone, please check where it plugs into the headset. There's a notch to help it stick in place and if the mic is in upside down, it won't click in all the way. Try halfway unplugging the mic, rotating it 180 degrees, and plugging it back in. You may also want to make sure the headset is set up properly under your gaming console audio settings. Last but not least, we recommend testing the headset with your mobile to see where the issue is coming from. If for some reason you still encounter the same issue, then it means the mic boom has an actual problem and we might be able to send you one as a one time exception. Please feel free to contact our Customer Care Team at https://www.plantronics.com/us/en/support/contact if you require assistance!

Answered by PlantronicsRepresentative 6 years ago

Bigobeast · Answer

It took my grandson a couple try’s to load them to his gaming system and then they finally started working

“Why is the mic for my headset not working? It works fine with audio but does not work when I try talking.”

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