Questions & Answers

Q: QuestionDoes this base actively record or allow someone to listen to conversations going on around the base?

Asked 1 year ago by CAC.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer Hi CAC. Good question. No, the Ring Alarm Base Station does not offer audio recording. The base station is the heart of the system and is actively connected to and commands all of the Ring Alarm devices connected to the system. It provides visual and audio feedback regarding system status changes and events using configurable audible sounds and voice alerts. Visit our support system for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionCan I install this on an enclosed trailer that moves around?

Asked 2 years ago by Joe.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer Yes, if you have an WiFi connection.

  Answered 2 years ago by Furk

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Q: QuestionI have a Great Dane and wonder if she would set off motion detected when we're not home?

Asked 2 years ago by DarleneW.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer The motion detector has sensitivity settings to avoid your pet setting off the alarm.

  Answered 2 years ago by DaveF

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Q: QuestionIf you don't have cable, but a wifi/mifi transportable box will it work; and does it work with T-Mobile or Verizon?

Asked 2 years ago by Curious.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer It will work with any wi-fi inside your house. You don’t need cable.

  Answered 2 years ago by DaveF

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Q: QuestionIs the stick up cam battery operated and for outside use?

Asked 2 years ago by 888.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer Hi 888. Good question. No, this kit includes the Ring Indoor Cam. The Ring Indoor Cam is a small, lightweight security camera with flexible mounting options specifically designed to be used indoors. It must be plugged in, and it is not waterproof or weatherproof. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionDo I need to have wi-fi? I am in a remote location

Asked 2 years ago by Slim.

• A:Answer Hi Slim. Good question. Yes, the Ring Alarm requires an internet connection. The Ring Alarm comes with Alarm Cellular Backup (with a Ring Protect Pro plan) and battery backup systems that kick in if you lose your power or internet connection. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionAre they weather proof?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer This is for indoor only

  Answered 2 years ago by JasmineDVerified Purchase

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Q: QuestionHow long can you store the data?

Asked 2 years ago by MzzLiz.

• A:Answer Hi MzzLiz. Good question. Your Ring videos are stored in the cloud for up to 180 days. You can manage your video storage time through the Ring Control Center. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionCan the indoor camera that's in this package be used outdoors in a covered porch?

Asked 2 years ago by faith.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer Hi faith. Good question. No, the Ring Indoor Cam is specifically designed to work indoors and is not waterproof or weatherproof. Indoor Cam features 1080p HD video recording, two-way audio with noise cancellation, a wide viewing angle, and a built-in siren. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: Questionthe contact sensor should put inside or outside the house? how long need to change the batterly?

Asked 2 years ago by happy.

• A:Answer Hi happy. Thanks for asking! Ring Alarm Contact Sensors easily mount inside any door or window frame in your home for easy, DIY installation. You'll want to ensure the mounting surface is clean and dry before peeling the backing off the adhesive strip. Ring Alarm Contact Sensors utilize two CR2032 coin-cell batteries (included). We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: Question250ft wireless range means what exactly? Would this work on a house that is approximately 1800 square feet?

Asked 3 years ago by John.

• A:Answer Hi John. Great question! The Ring Alarm Range Extender is designed to extend and expand the base station’s Z-Wave network, allowing for greater range and network coverage for all security devices at your location. The range extender can be placed up to 250 feet from the base station. It will reach alarm devices up to 250 feet away in an unobstructed environment. Coverage may vary depending on the layout and construction of your home or business. If any additional information is needed regarding your Ring Alarm question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionIs Ring compatible with the google home

Asked 3 years ago by Ronnie.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer Not that I’m aware of. I have Google home as well and couldn’t figure out how to connect them.

  Answered 3 years ago by CrcoffeebeanVerified Purchase

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Q: QuestionDoes the 5 piece kit include a camera

Asked 3 years ago by Dolly.

• A:Answer Hi Dolly. Good question! No, the Ring Alarm Security Kit 5-piece (2nd Gen) does not include a camera. The 5-piece kit comes with a base station, a contact sensor, a keypad, a range extender, and a motion detector. Visit our support center for additional information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionIs this system country dependant? Can I use it abroad (I live in Brazil), maybe with some features disabled?

Asked 3 years ago by Shima.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer All you need is internet and WiFi

  Answered 3 years ago by Fred

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Q: QuestionIs this system compatible with the Apple Homepod?

Asked 3 years ago by Mnawrocki.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer No. Works with ring app

  Answered 2 years ago by JasmineDVerified Purchase

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Q: QuestionIs the system audio and can be used inside to hear conversation?

Asked 3 years ago by marvin.

• A:Answer Yes

  Answered 3 years ago by BrendaCVerified Purchase

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Q: QuestionDo you need to have home internet service for this to work. We live in the country with no internet service available yet

Asked 3 years ago by Anonymous.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer Yes

  Answered 3 years ago by BrendaC

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Q: QuestionI live in a cell dead zone. If we lose power, is it essentially useless?

Asked 3 years ago by Slunkgirl.

• A:Answer No it has a back up battery

  Answered 3 years ago by Roro

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Q: QuestionDoes this includes the Ring doorbell? if not, which one is compatible with this system?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Ring - Alarm Security Kit 9-Piece (2nd Gen) - White

• A:Answer This system can be used with any Ring doorbell, but I recommend the Ring doorbell pro as it has more features.

  Answered 3 years ago by GeraldN

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