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Questions & Answers

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Page Showing 101-120 of 158 questions
  • QuestionCan you add additional door sensors to this system?

    Asked by Jamie.

    • Answer Hello Jamie, Great question. Yes, you can add up to 300 additional sensors to your Ring Alarm system. If you have any further questions, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. -All the Best, Jamila at Ring

      Answered by Ring

  • Questionincluded camera is "wired" ... how long is the wire?

    Asked by Craigp888.

    • Answer is very long. like 6 feet. Camera ideal height placement is from 4 to 6 feet to capture facial features. If you place it too high it may not see facial features. It also mounts on the wall

      Answered by Quality

  • QuestionIs the doorbell alarm camera included in this package.?

    Asked by Anonymous.

    • Answer Hello, No, a doorbell camera is not included in this package. Here's what is included: a base station, four contact sensors, a keypad, a range extender, and a motion detector. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionI am a member of the Geek Squad ($199 per year). Will they come to my home and install it for me?

    Asked by Robert.

    • Answer Hello Robert, Great question. The Ring Alarm system is a DIY (do it yourself) system so installation from a third party is not needed. However if you would like to know if Geek Squad will install it in your home we recommend giving them a call for further information. If you have any further questions do not hesitate to reach out to us at 18006561918. -Jamila at Ring

      Answered by Ring

  • QuestionCan I use the Ring and Arlo cameras with my MacBook?

    Asked by Anonymous.

    • Answer Hello, The Ring app can be downloaded and installed on a MacBook, yes. Here are step-by-step instructions for doing so: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionDoes Ring offer a garage door detection system?

    Asked by Carol.

    • Answer Hello Carol, Yes, the Ring App is compatible with Lift Master myQ Smart Garage Doors. Here is a helpful article about this integration: https://support.ring.com/hc/en-us/articles/360055393191-LiftMaster-myQ-Smart-Garage-Control-setup-and-use. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionWill geek squad install?

    Asked by Anonymous.

    • Answer They can but it’s so easy to install. All step by step in the app.

      Answered by Pius209

  • QuestionDoes Best buy or geek squad install any system ?

    Asked by ray.

    • Answer Hello Ray, Best Buy may offer services to install your Ring Alarm Kit, please check out their site here for more information: https://www.bestbuy.com/site/services/smart-home-services/pcmcat748300595063.c?id=pcmcat748300595063. Ring also offers installation services for certain devices, please review our site here for more information: https://shop.ring.com/pages/install-my-ring. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thank you, Alexis with Ring

      Answered by Ring

  • QuestionHello will this work in other countries like Mexico? I am not just referring to the alarm itself. In regards to dispatching in case of an emergency. And also in regards to monthly subscription. Thank you

    Asked by Octavio.

    • Answer Hello Octavio, Great question! The Ring Alarm does not work in Mexico and currently only works in USA, Canada and the UK. This means that police dispatch would also not be available. Please feel free to reach out to Ring for any further questions! Best regards, Jamila

      Answered by Ring

  • QuestionWhat is the WiFi protocol, AC, N etc for the Ring system? The latest WiFi protocol is AX which is WiFi 6, and the next to the latest WiFi protocol is AC which is WiFi 5. WiFi N protocol is a dinosaur!

    Asked by cc.

    • Answer Hello cc, You can connect your Base Station to the internet using wifi or Ethernet cable. (Note: You can't use both wifi and Ethernet at the same time, but you can change the connection at any time.) Here is a helpful article regarding more specifics of the Base Station: https://support.ring.com/hc/en-us/articles/360040525211-Ring-Alarm-Base-Station. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis

      Answered by Ring

  • QuestionDoes the door sensors make a chime when you are home and we go in and out?

    Asked by Katherine.

    • Answer Hello Katherine, Yes, the chirp tones are fully customizable for each of your sensors within the Alarm Kit. Here is a helpful article to explain this and how to place your sensors in more detail: https://support.ring.com/hc/en-us/articles/115005178546-Getting-Started-Placing-Sensors-and-Motion-Detectors. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionIs the indoor camera wireless

    Asked by Sam.

    • Answer Hello Sam, No, the Indoor Camera is powered by an AC plug in adaptor and is not wireless. Ring does offer several other models of cameras that are battery operated and fully wireless. Here is a side by side comparison of each of our devices for your review: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionLiving in Ireland will it work over here

    Asked by David.

    • Answer Hello David, Right now, Ring only offers professional monitoring in the US and Canada. If you'd like to self monitor your system it would work in Ireland but would not dispatch the police department or fire department in the event of an emergency. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionI have an Echo and Ring 3 doorbell. Will these work with this system?

    Asked by Ineedtoknow.

    • Answer Hello Ineedtoknow, Yes, your Alexa device and Ring Doorbell 3 will work with the Ring Alarm Kit. Linking devices is the best way to achieve enhanced security: https://support.ring.com/hc/en-us/articles/360033904271-Linking-your-Ring-devices-together-for-enhanced-security-. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionWill system work if no internet in house?

    Asked by PapaMo.

    • Answer Hello PapaMo, No, almost all Ring products use wifi (wireless networking) to connect to the internet. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionDoes this have a siren when the security sensors are breeched? A siren that will wake you up?

    Asked by Laura.

    • Answer Hello Laura, Yes, the Ring Alarm Base Station has a 104 dB siren and can be fully customized to trigger when your sensors are breached. Here is a helpful article with more specifications for your review: https://support.ring.com/hc/en-us/articles/360040525211-Ring-Alarm-Base-Station. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

      Answered by Ring

  • QuestionCan you get notifications on you phone without paying for monitoring or does the $10 a month include that?

    Asked by Zeke.

    • Answer Hello zeke, You are still able to get notifications without the professional monitoring feature. Best regards, Jamila

      Answered by Ring

  • Questionwill the motion sensor pick up cats?

    Asked by rkmommy.

    • Answer Hi rkmommy, Great question! Yes, the Ring Alarm Motion Detector can detect motion from cats. The Ring Alarm Motion Detector has multiple motion detection sensitivity settings that can help protect your home or business while avoiding false alarms. These settings are also useful for avoiding false alarms, especially if you have pets. For more information on customizing motion detection for your home, visit our support center: https://support.ring.com/hc/en-us/articles/360040043232-Ring-Alarm-Motion-Detector-Settings. You can also visit the Ring Community. It was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the Best, Nicole with Ring

      Answered by Ring

  • QuestionAre there cameras in this package and if so how many?

    Asked by Stormy.

    • Answer Hi Stormy, Thanks for asking! Yes, this Ring Alarm Security Kit (9-piece, 2nd gen) comes with one Ring Indoor Camera. The Ring Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. The Ring Indoor Cam features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. It's lightweight, compact, and has flexible mounting options. For more information, visit our support center: https://support.ring.com/hc/en-us/articles/360032442792-Indoor-Cam-Information. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. All the Best, Nicole with Ring

      Answered by Ring

  • QuestionWhat is contact sensor

    Asked by Vv.

    • Answer The contact sensor is what is attached to the doors or windows. Essentially it's like a magnet that when it's apart, the alarm will activate. They are battery powered (I think they last about 5 years, and it's a simple watch battery). They have a strong double sided tape that sticks to the door, and the frame, or window and frame

      Answered by George