“Is this a guaranteed NEW item? NOT used/reconditioned?”

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• Hi jer. Thank you for taking the time to ask this question. For more information regarding the device, we encourage you to contact our dedicated support team, where we can work together to find the best solution for your specific situation. Our support team is available 24/7 at +1 (800) 656-1918. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered by Ring 3 months ago

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