“How do I disconnect a previous home occupant from the ring camera & connect to my iPhone?”
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You could change your WiFi password.
Sorry, there was a problem. Please try again later.Hi Murph. Thank you for your question. If you are unable to contact the previous owner to ask them to remove the device from their Ring account, you will need to follow these steps in the Ring app to take over ownership of the device: Tap the menu (☰). Tap Set Up a Device in the Ring app. Select the device category. Scan the QR code on your Ring device. When you see the device transfer screen, tap I want to transfer this device. If the device does not have a QR code. Tap "Other Options" during setup, then tap "Device has a barcode instead?", then scan the barcode. If your request to transfer ownership is successful, you’ll see a message saying device transfer is in progress. We send the previous owner a series of emails to tell them someone is attempting to take over their Ring device. The device will remain on the previous owner's account for up to 15 days. Within that time, they will be sent 3 emails about the transfer request. If this time elapses with no response from the owner, the device will be removed from their account. We will send you a confirmation email once the device is ready to set up. If the device you’re trying to transfer is currently online, you’ll see a message saying it must be taken offline before you can set it up. Power off the device by disconnecting the power or removing the battery. It may take up to 24 hours after powering off before it is ready to be set up. If the device has been reported stolen or can’t be transferred for another reason, contact Ring Customer Support. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.
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