“I have a 2nd generation ring doorbell it won't charge pass 13 percent. What can I do?”
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Hello. Thank you for reaching out to us with your question. If you notice your Ring doorbell’s battery is not charging, try the following: Test your outlet to make sure it's working properly by plugging in another device. Try using a different charging cable. The battery can take up to 10 hours to fully charge. If it says offline in the Ring app, your device needs to be reconnected to your wifi. Even if your battery is charged, your doorbell or camera won’t work unless it’s connected to wifi. Tap on “reconnect your wifi Network” and enter your wifi password to reconnect. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
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