“Having trouble getting the device mounted onto the bracket. After attached the top 2 clips, I'm unable to snap the bottom clip in place. Tried multiple times and I've installed these multiple times, as well. Any one else having this issue? Any fixes?”
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Don’t torque the base down completely tight.
Sorry, there was a problem. Please try again later.Hi KBR6417. Thank you for taking the time to reach out to us with your question. We understand the importance of a seamless setup and installation process so that you can begin using your Ring Battery Doorbell right away. We recommend using a Philips head screwdriver to drive the mounting screws from Bag A into your wall (or into the anchors, if installed) until they are flush with the mounting bracket. Attach your Ring Doorbell to the mounting bracket. Hook the slot on the rear of your Ring Doorbell onto the tab near the top of the mounting bracket. Then, let the Doorbell pivot down to sit flush on its bracket. If you are still experiencing issues, please reach out to Ring Customer Support at 1-800-656-1918. Our agents are available 24/7 and ready to assist you. Additionally, we invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.
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