Questions & Answers

Q: QuestionCan I see the front door using Alexa?

• A:Answer Yes, you can ask Alexa to show you the front door.

Q: QuestionDoes this doorbell have motion detection?

• A:Answer Yes, this doorbell has motion detection and alerts.

Q: QuestionIs it possible to customize the motion zones for this doorbell?

• A:Answer Yes, you can choose specific areas you'd like to help protect and reduce unnecessary alerts with Customizable Motion Zones.

Q: QuestionDoes this doorbell require professional installation?

• A:Answer No, this doorbell features an easy DIY install.

Q: QuestionIs the battery for this doorbell rechargeable?

• A:Answer Yes, the battery for this doorbell is rechargeable.

Q: QuestionDoes this doorbell record audio?

• A:Answer Yes, this doorbell records audio.

Q: QuestionI’ve looked everywhere for this, why can’t Ring be transparent? What is the monthly fee?

Asked 1 year ago by Tamdg.

• A:Answer Hi Tamdog. Thank you for your question. Ring Protect subscriptions are changing their names to Ring Home Plans starting November 5, 2024. The Ring Home Basic Plan includes video recording for one Ring doorbell or home camera. The cost of the Ring Protect Basic Plan is $4.99/month or $49.99/year The Ring Home Standard Plan includes Ring's premium video and notification features for all your Ring doorbells and home cameras at one location. This plan also includes all the benefits of Ring Protect Basic and costs $10/month or $100/year. Ring Home Premium is Ring's most advanced subscription to cover your Ring home devices at one location. This plan also includes all the benefits of Ring Home Standard plus 24/7 backup internet and local storage for the Ring Alarm Pro. The Ring Home Premium Plan costs $20/month or $200/year. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionI bought the Ring Battery Doorbell Plus. If someone presses the bell, will I hear it inside my home? Does it come with a chime, or will I need to buy a chime separately? I currently have a Battery-operated doorbell chime, not a hard-wired doorbell.

Asked 1 year ago by pmarjun.

• A:Answer When you connect it to the app, your phone will ring. However a separate chime is needed.

  Answered 1 year ago by JackJ

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Q: Questionhow long does the battery last? and how long does it take to charge after battery is low?

Asked 1 year ago by Angel.

• A:Answer Hi Angel. Thank you for reaching out to us with your question. The battery in the Ring Battery Doorbell is designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors, such as local weather, the number of events captured, and the frequency of activation. It can take up to 10 hours to fully charge the battery. To prevent excessive activity and preserve battery life, under "Motion Settings" for your device in the Ring app, you can: Adjust your "Motion Sensitivity" slider to a lower sensitivity. Redraw your "Customizable Motion Zones." Change "Motion Frequency" to regularly or periodically. You could also adjust the direction of your Ring device so it doesn't detect as much motion. You can go to "Power Settings" in the Ring app to see what features may be draining your battery. To access "Power Settings," open the Ring app: Tap the menu (≡) on the top left of the dashboard. Tap "Devices." Tap the individual device (video doorbell or security camera) you want to check. Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage." Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length." If any additional information is needed regarding your Ring Battery Doorbell question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionCan this be hardwired or you have to charge the battery every time it runs low?

Asked 7 months ago by Nimsy.

• A:Answer Hi Hardwired. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
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Q: Questionmy new ring door bell keeps sending a signal to my phone that someone is at the doorbut no one is there.

Asked 1 year ago by Anonymous.

• A:Answer It needs to be Calibrated during setup. Unfortunately my door leaves to a busy street and I get all types of motion alerts.

  Answered 1 year ago by EddieVerified Purchase

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Q: QuestionI have the gen 2 now. is worth it to go with the gen 3?

Asked 1 year ago by MarkG.

• A:Answer Hi mgintyb. Thank you for your question. The Ring Battery Doorbell has a wider field of view measuring 150° horizontal by 150° vertical head-to-toe. The Ring Video Doorbell (2nd Gen.) has a field of view that measures 155° horizontal by 90° vertical. The Ring Battery Doorbell Pro is designed with a removable Ring Quick Release Battery Pack for convenient charging without having to remove the device. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionCould someone (especially Ring) explain what happens below 30 degrees? Someone made it sound like it "stopped working" (what? no camera? no wifi?) as if it was fine again when it warmed up? Does plastic crack? We can get below 32 a handful of times a year

Asked 5 months ago by zinya.

• A:Answer Lithium Batteries below 32 degrees suffer a severe capacity reduction, an inability to to deliver high current due to slowed chemical reactions, and potential damage to the battery if charged while below freezing. The good news is that Ring should have a BMS system built in which can monitor temperatures and such.

  Answered 5 months ago by dmanleyVerified Purchase

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Q: QuestionHi why my camera can’t go on history any more

Asked 7 months ago by Anonymous.

• A:Answer This is because Amazon requires that you subscribe to their service to get the full functionality of the device you paid for.

  Answered 5 months ago by dmanleyVerified Purchase

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Q: QuestionIs this ring product compatible with the Ring Quick release rechargeable lithium-ion battery model #8AB1S7-OENO?

Asked 7 months ago by Bill.

• A:Answer Hi Bill. Thank you for taking the time to ask this question. No, the Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 7 months ago by Ring

  
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Q: QuestionIs there a solar charging bracket available for this newest Ring doorbell?

Asked 1 year ago by Soso.

• A:Answer Yes very simple install

  Answered 1 year ago by JackJ

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Q: QuestionIf I put this in a window indoors will it capture movement outside?

Asked 1 year ago by JEC.

• A:Answer Hi JEC. Thank you for your question. No, the Ring Battery Doorbell was not designed to detect motion through windows or glass. The motion detection runs on passive infrared sensors and identifies visitors via a moving heat signature. We recommend installing the doorbell on the exterior of your home, ideally 48" above the ground. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Melissa from Ring.

  Answered 1 year ago by Ring

  
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Q: QuestionFor a newly purchased ring doorbell is it ready to use or how long does it take to charge the battery?

Asked 3 months ago by DJHill.

• A:Answer Hi DJHill. Thank you for taking the time to ask this question. We recommend charging your Ring battery-powered doorbell using the USB cable included in your device's packaging prior to setting up or installing the device. Connect the cable to any USB power source to begin charging. The battery can take up to 10 hours to fully charge. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 3 months ago by Ring

  
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Q: QuestionAttn Ring: You have 3 names for models, this one=Ring *Battery* Doorbell, but you said it can also be hard-wired. Correct? If hard-wired into existing doorbell, will existing chime be automatically audible in home, not just in phone? (no Alexa here)

Asked 5 months ago by zinya.

• A:Answer Hi zinya. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). To adjust your chime settings in the Ring app: Open the Ring app to the main dashboard. Tap more (•••) on the camera you want to access. Tap your device's Settings. Tap Device Settings. Tap In-home Chime Settings. Navigate to In-home Chime Settings in your Ring app. Tap Automatic Chime Detection. Allow the app to detect the in-home chime, then confirm your doorbell is wired to a chime if prompted. Tap Ring my In-home Chime to hear your in-home chime ring when the doorbell is pressed. Follow the in-app instructions and push the button on your Ring doorbell. If it does not ring correctly, select either My chime rang partially or My chime didn’t ring. The Ring app will adjust the device settings automatically and prompt you to test your doorbell again. If the app is unable to detect an in-home chime, it will redirect to the start of the automatic chime detection process. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 5 months ago by Ring

  
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