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Questions & Answers

Page Showing 61-69 of 69 questions
  • QuestionIs this Ring 5G or 2.4 Ghz?

    Asked by Ferd.

    • Answer Hi Ferd. Thank you for taking the time to ask this question. The Ring Battery Doorbell is not compatible with a 5GHz wifi connection. The Ring Battery Doorbell requires an 802.11 b/g/n wifi connection at 2.4GHz and a minimum upload speed of 2 Mbps for optimal performance. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWhich solar charger is compatible with this specific Ring Battery Doorbell

    Asked by Beth.

    • Answer Hi Beth. We appreciate the time you have taken to ask this question. The Ring Solar Charger for Battery Doorbell with the USB-C power connector is compatible with the Ring Battery Doorbell. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionWhat generation is this doorbell?

    Asked by M21.

    • Answer This is the 2nd generation.

      Answered by JeffH

  • QuestionCan I install directly on a hurricane proof door?

    Asked by Pepper.

    • Answer The doorbell can be installed on any flat surface.

      Answered by JeffH

  • QuestionDoes this camera come with a mounting bracket? Or do I have to buy one separately?

    Asked by Dollbaby.

    • Answer Hi Dollbaby. Thank you for taking the time to reach out to us with your question. Yes, the Ring Battery Doorbell comes equipped with the mounting bracket and the screws. We have included a link here to an article on our website with the installation instructions for the Ring Battery Doorbell: https://ring.com/support/articles/9s4tp/installing-battery-doorbell. If any additional information is needed regarding your Ring Battery Doorbell question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Thank you, Melissa from Ring.

      Answered by Ring

  • QuestionHow do you replace or recharge the battery?

    Asked by Battery.

    • Answer Hi Battery. Great question. The Ring Battery Doorbell has a built-in rechargeable battery. To charge the device, remove it from the mounting bracket and charge it using a micro USB charging cable. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

      Answered by Ring

  • QuestionIs the battery removable so that you don't lose the ability to use it while the battery is charging by installing a charged battery like the previous version had? Or do you have to lose the doorbell function and added security while the battery charges?

    Asked by BestBuyCustomer.

    • Answer I was able to still use my camera while charging

      Answered by DeniseW

  • Questionwhat generation is this battery camera door bell 2 or 3?

    Asked by Tmarshall.

    • Answer I would love this answered since the stipjd box does not say im not sure I bought the right solar charger I’m not sure I bought the right system if these people who are supposed to be working for ring answered the question you did not ask is the head to toe newest Betterry doorbell usbc connections a 2 generation ring can’t seem to know that or I’m just taking this s down sending it back get a arlo tbst has the in info on all the packaging and instrustructjokm im frustrated with theee people they are so over paid and can’t answer a simple questing is it or nor answer I don’t have all my life to google people help like you

      Answered by OneMadcustomer