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  • QuestionHow do I remove the battery from the doorbell in order to charge it. When I took out the front part something tells me to push it

    Asked by caroline.

    • Answer Hi caroline. Thank you for taking the time to ask this question. The Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). Charge your Ring battery-powered doorbell using the USB cable included in your device's packaging. Connect the cable to any USB power source to begin charging. The battery can take up to 10 hours to fully charge. Follow these steps to charge the Ring Battery Doorbell: 1. Use the remove tool to pop the doorbell off the mounting bracket. 2. Connect the charging cable to the devices charging port. The circular LED light on the doorbell's front will illuminate fully when the battery reaches full charge. 3. Place the device back on the bracket. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan you rewind back footage

    Asked by Tee.

    • Answer Yes

      Answered by FloraB

  • QuestionHave an existing 24V EDC door chime system with 3 inside chime units. Will the Ring Battery doorbell work on DC voltage and will it activate the inside door chime system when the button on the door bell unit is pushed?

    Asked by PJhome.

    • Answer Ji PJhome. Thank you for taking the time to ask this question. No, the Ring Battery Doorbell can only be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • Questionis there a monthly cost ?

    Asked by karl.

    • Answer Only if you want or need extra features. Such as video storage or playback.

      Answered by RobertL

  • QuestionIs this model equivalent to the 2020 model that was discontinued?

    Asked by PLCME.

    • Answer Hi PLCME. Thank you for taking the time to ask this question. Yes, the Ring Battery Doorbell is our 2024 release doorbell. The Ring Battery Doorbell has the following features: Live View & Two-Way Talk. Motion Detection. Smart Alerts. 1440 x 1440 HD Video. Color Night Vision. Recharge the built-in battery with the convenient USB-C charging port. Works with Alexa. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionI have a 2nd generation ring doorbell it won't charge pass 13 percent. What can I do?

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out to us with your question. If you notice your Ring doorbell’s battery is not charging, try the following: Test your outlet to make sure it's working properly by plugging in another device. Try using a different charging cable. The battery can take up to 10 hours to fully charge. If it says offline in the Ring app, your device needs to be reconnected to your wifi. Even if your battery is charged, your doorbell or camera won’t work unless it’s connected to wifi. Tap on “reconnect your wifi Network” and enter your wifi password to reconnect. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionThe lock on the back plate is broken. Does ring sell replacements back plates?

    Asked by Annie.

    • Answer Hi Annie. We appreciate the time you have taken to ask this question. Yes, a Ring Spare Parts Kit is available for the Ring Battery Doorbell. The kit includes mounting anchors, screws, wall mount plate, push-pin tool, and USB-C charging cable. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • Questioncan u mount with adhesives instead of drilling?

    Asked by jr.

    • Answer Hi jr. Thank you for your question today! Yes, you can mount your Ring Battery Doorbell using adhesives instead of drilling with the Ring No-Drill Mount which is sold separately. The No-Drill Mount uses double-sided adhesive tape to attach a mounting plate to your wall, and then your doorbell can be securely screwed onto this plate without requiring any power tools. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionShould this be mounted 4 feet above ground, measuring from the bottom of the doorbell, or from the camera lens itself?

    Asked by Justin.

    • Answer either way the camera is a fish-eye so it won't make a difference

      Answered by JakeL

  • QuestionWill ring notify me on my samsung Google phone app?

    Asked by Snickers.

    • Answer Ring has its own app, but will snd you notice if its picking up anything.

      Answered by GaryS

  • QuestionAttn Ring: A door chime company suggested we should ask you, Ring, for a wired chime compatibility list, which they say you are very good about supplying for customers. We want to change our chime too and ones we've looked at are not compatible with Ring

    Asked by zinya.

    • Answer Hi zinya. Thank you for reaching out to us with your question. Please visit the Ring Help Center to check whether your home’s existing doorbell chime kit is compatible with your Ring doorbell from our list of tested and confirmed chime kits. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionAttn Ring: Answering my earlier Q, dmanley says lithium batteries, below 32 deg., stop delivering high current unless Ring has a BMS system built in to monitor temps. Does it? With BMS=smart battery pack, which requires smart battery charger? Pls Clarify.

    Asked by zinya.

    • Answer Hi zinya. Thank you for taking the time to ask this question. The Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). As cold weather sets in, lithium-ion batteries like those used in Ring doorbells and security cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to: 36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently. 32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery. -5°F (-20.5°C): The battery may stop working completely until temperatures warm up. When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan I buy an extra battery for this rig battery doorbell Smart Wi-Fi video door device

    Asked by Lantern871.

    • Answer Hi Black. Thank you for taking the time to ask this question. No, the Ring Battery Doorbell has a built-in, rechargeable battery. It can also be hardwired to an existing doorbell system or transformer for continuous charging (8-24 VAC, 40VA max, 50/60Hz). If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring

  • QuestionCan I switch the batteries on this ring battery doorbell Smart Wi-Fi device

    Asked by Lantern871.

    • Answer Hi Black. Thank you for your question today! No, the Ring Battery Doorbell was designed with a built-in battery that is not removable. To charge the device, remove it from the mounting bracket and charge it using a micro USB charging cable. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionDo I have to have a doorbell to use this. My current apartment doesn't have a doorbell

    Asked by JoshuaS.

    • Answer No i dont have a doorbell i just mounted it on my screen door its battery operated so you dont have to hardwire this one.

      Answered by Rachel

  • QuestionDO YOU NEED TO PAY A MONTHLY FEE OR CAN YOU USE AN SD CARD?

    Asked by TERRY.

    • Answer You have to pay for the service but its not alot and worth it.

      Answered by Rachel

  • Questioni have a ring video doorbell 2. Are the batteries the same?

    Asked by Allen66.

    • Answer Hi gg. Thank you for your question today! Thank you for your question today! No, the Ring Battery Doorbell uses a different battery than the Ring Video Doorbell 2. The Ring Video Doorbell 2 uses a Quick Release Battery Pack, while the newer Ring Battery Doorbell has a built-in rechargeable battery that is not removable. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionA "con" is listed as "internet connection." Could someone explain what problem they've had exactly and if it was fixable? Was wifi fine? enough?

    Asked by zinya.

    • Answer Hi zinya. Thank you for your question today! When internet connection is listed as a con, it’s usually related to WiFi or network conditions. Common issues include insufficient upload speed, weak WiFi signal at the mounting location, or router compatibility. The Ring Battery Doorbell Pro requires a minimum upload speed of 2.5 Mbps and supports both 2.4 GHz and 5 GHz WiFi. In many cases, these issues can be fixed by improving WiFi signal strength, checking internet speed, or adjusting network settings. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionHow far away is good (or ok) for placing it? Current ole doorbells = 9" and 12" away from door. Is that a problem? Does it limit important view areas?

    Asked by zinya.

    • Answer Hi zinya. Thank you for your question today! Your current placement of 9" and 12" away from the door should not be a problem as long as the doorbell is at the recommended height. For the best performance, doorbells should be mounted 48 inches (1.22 meters) from the ground. The camera on your Ring doorbell has a wide field of view and does not need to be mounted higher or lower to view approaching visitors. If mounted too high or too low, you may encounter inconsistent motion detection or undesired motion events. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

      Answered by Ring

  • QuestionHow far apart (exactly) are the two screw holes for attachment to the wall? (Some show or speak of having "brackets" (to insert it into?) but I"m asking about screwing the doorbell directly into the wall?

    Asked by zinya.

    • Answer Hi zinya. Thank you for reaching out to us with your question. The Ring Battery Doorbell does not attach directly to the wall. Included with the device is a mounting bracket. The mounting bracket should be secured to the wall with four screws. The Ring Battery Doorbell is then attached to the mounting bracket. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

      Answered by Ring