Questions & Answers

Q: QuestionWhat is the range for motion detection?

Asked 3 years ago by Anonymous.

• A:Answer I just got a new one yesterday and it doesn't activate until somebody is within 1' of it. Sad. It also goes pixel real bad.

  Answered 3 years ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use this camera WIthOut using WiFi AT ALL? I have issues with my phone being tapped so I don't want to risk my security camera being messed with too.

Asked 3 years ago by Cyn.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer I don’t think so. It runs off Wi-Fi.

  Answered 3 years ago by LawMomKCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo these cameras have an audible alarm?

Asked 3 years ago by Anonymous.

• A:Answer Hello, Great question! Yes, the Ring Spotlight Camera's features a remote activated alarm that can be triggered manually within the Ring app, during a Live View, or during a motion event. Here is a helpful product article with more detailed information: https://support.ring.com/hc/en-us/articles/115003802183-Ring-Spotlight-Cam-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you, Alexis with Ring

  Answered 3 years ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan you start or stop recording on a motion activated camera I

Asked 3 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Yes, you can

  Answered 3 years ago by MBSHIELDSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDo you have to have internet

Asked 3 years ago by Anonymous.

• A:Answer Yes they work off Wi-Fi

  Answered 3 years ago by Mlujan007Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI have a stickup cam and am thinking about buying this one to replace it. Does this one (the Spotlight cam) use the same mount so that I can simply remove the old camera and attach this new one?

Asked 3 years ago by MiketheD.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - Black

• A:Answer I am not sure this is my 1st Ring purchase and it was installed by a technician

  Answered 3 years ago by RingAtWork

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf I install this in my back porch Can I Talk thru this camera to whoever is on my back porch?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Yes you will be able to communicate with people

  Answered 3 years ago by Lynn

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I purchase the ring door bell cam and add it to the cameras through the app ?

Asked 3 years ago by JG1082.

• A:Answer If you wanna add it to the app in addition to the cameras then yes. You can add any ring item to your app

  Answered 3 years ago by Mlujan007Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDo.you guys offer a 24/7 monitoring package with this camera?

Asked 3 years ago by Anonymous.

• A:Answer Yes this camera is capable of 24/7 monitoring with a monthly subscription fee with access to the cloud with 90 day storage available for playback.

  Answered 3 years ago by RingManVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo these Cameras require Wi-Fi in the home or no? We currently do not have Wi-Fi in our home and would like to know if these work without Wi-Fi

Asked 3 years ago by Hank.

• A:Answer Requires Wi-Fi.

  Answered 3 years ago by Cruz

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the ring camera save the recording. If so how long for?

Asked 3 years ago by Jim.

• A:Answer Yes, if you buy the subscription. It’s $3 per camera. It saves it on the cloud so I can see back to the first day I got it

  Answered 3 years ago by Frank

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs spotlight camera motion activated

Asked 3 years ago by Jan.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Yes, it is!

  Answered 3 years ago by Frank

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you add additional cameras?

Asked 3 years ago by Anonymous.

• A:Answer Hello, Yes, Ring allows you to fully customize your home security to your needs. Adding a new Ring device is easy, simply open the Ring app, select Setup a Device, and follow to on screen instruction to complete the setup. For details for setup and usage for Ring Spotlight Cam: https://support.ring.com/hc/en-us/articles/115003802183-Ring-Spotlight-Cam-Information Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Antonio from Ring

  Answered 3 years ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you have 2 spot light cams on one phone. Have one spotlight cam already

Asked 3 years ago by Keith.

• A:Answer Hello Keith, Yes, all Ring devices are setup and controlled using the Ring app. Simply ope the app, tap the menu button, select Setup a Device and follow the on screen instructions. For more information on using the Ring app, please visit our website: https://support.ring.com/hc/en-us/categories/115001265666-App-Support Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Antonio from Ring

  Answered 3 years ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo u need to use a monthly service for the flood light camera fee etc.

Asked 3 years ago by Marc.

• A:Answer I’m not sure if it necessary, but I did purchase the plan. I opt to pay the fee for a year instead of another monthly bill.

  Answered 3 years ago by SAM3Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the cost of the batteries for the Ring Spotlight Wireless Cameras?

Asked 3 years ago by Great.

• A:Answer $29.99 for additional batteries. Only one comes with the camera.

  Answered 3 years ago by NewBaker

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the difference between the outside camera and this camera with the light? I don’t necessarily need the light but I like how this one points down?

Asked 3 years ago by B.

• A:Answer Hello B, Great question! Here is a helpful breakdown of each of our camera devices and their individual features: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison. Pay close attention to how each is powered; some require electrical outlets or hardwired connections. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Thank you, Alexis with Ring

  Answered 3 years ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow long do the flood lights stay on after motion has stopped?

Asked 3 years ago by RoyaleGrande.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Hello RoyaleGrande, The lights on the Spotlight Cam Battery will stay on for 30 seconds after each motion is detected. For the most up to date information on the Spotlight Cam Battery, visit our website here: https://support.ring.com/hc/en-us/articles/360000311583-Controlling-the-Lights-on-the-Spotlight-Cam-Battery Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the best, Antonio from Ring

  Answered 3 years ago by Ring

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan the outdoor spotlight camera be mounted and used indoors to view outside?

Asked 3 years ago by Char.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer If its close enough to window and no glare. The lights might give reflection when on though

  Answered 3 years ago by PAPAYOYO

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)