“I have had this system installed a week. Now the motion light does not come on on one of the cameras!”

1-4 of 4 Answers

• If you go into the ring app, there is a motion setting to turn on or off the light when it detects motion. You might want to check each camera if you have more than one.

  Answered by Doshgoneit 7 years ago

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• Check the motion area and also that the configuration for the camera is set to turn on light.

  Answered by BAAB 7 years ago

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• Contact Ring customer service, they are very helpful and can guide you in what to do. This link has all the appropriate phone numbers. https://support.ring.com/hc/en-us/articles/213608406-Phone-Numbers-for-Community-Support-Worldwide

  Answered by cmb1 7 years ago

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• Hello, Oh no, I am so sorry to hear this. Would you please email me at [email protected] so that I can investigate this for you further? I would appreciate the chance to improve your Ring experience. Kaitlyn R., Customer Satisfaction Specialist [email protected]

  Answered by Ring 7 years ago

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