Questions & Answers

Q: QuestionCan I speak to visitors through this camera?

• A:Answer Yes, you can speak to visitors from your phone, tablet and PC.

Q: QuestionWhat is the maximum distance for night vision?

• A:Answer The maximum distance for night vision is 30 feet.

Q: QuestionDoes this camera have motion detection?

• A:Answer Yes, this camera has motion detection.

Q: QuestionDoes this spotlight cam have night vision?

• A:Answer Yes, this spotlight cam has night vision.

Q: QuestionDoes this camera record audio?

• A:Answer Yes, this camera records audio.

Q: QuestionCan I stream video from this camera?

• A:Answer Yes, you can stream video from this camera.

Q: QuestionI bought the 2 pack. Came with 2 batteries but looks like each camera holds 2 battery packs? Am I missing something? DO the batteries come charged? I installed both cameras and one camera is dead after a day and a half? Worried I have defective camera?

Asked 8 years ago by RACHEL.

• A:Answer We purchased same 2 pack and it does only came with one battery for each camera and can use two if purchase another one. The batteries do not come charged you have to charge them up. It took 2 days for ours to completely charge up. We have had them up fo two weeks and still have a little less then 3/4 battery left.

  Answered 8 years ago by PNJGVerified Purchase

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Q: QuestionHello, Can the wireless spot light camera be powered by 120ac outlet?

Asked 8 years ago by Fishhawk.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Yes 1) I bought four of the wireless (battery version). So far satisfied with performance (some glitchy stuff, but seems to be settling out) -- but mostly because I intended to connect them to the AC power to keep the batteries charged, relying on the batteries if should the AC go off. To do that, I called your help desk and asked, what is the specs for the barrel connector socket on the back (needed to select an AC to 5V DC wall adapter with the appropriate barrel connector). First they asserted it was impossible (recommended the wired one), then after I pointed out the solar panel has to plug in somewhere, they denied knowing anything about the specifications for the socket on the back. Totally oblivious and unhelpful 2) I got out my calipers and measured and confirmed the barrel connector socket on the back is 3.5 mm x 1.35 mm -- so I bought AC to 5V USB wall adapters and USB to barrel connector (3.5 mm x 1.35mm) cables on amazon and they're doing a fine job keeping the batteries charged up.

  Answered 8 years ago by lgplgp

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Q: QuestionKansas City how long does it take to charge the batteries for the first time? I've had one plugged into my phone so fast charger for 18 plus hours and the orange light is still on indicating that it's charging.

Asked 8 years ago by Anonymous.

• A:Answer My first charge yesterday took approximately 6 hours using the usb wire and an adapter plugged into an outlet in the house. My biggest issue was getting the WiFi to connect to the Ring WiFi extender which was only 5 feet away from the unit outside. It finally connected but I’m not sure I could depend on it for Security. Hope this helps.

  Answered 8 years ago by fitmasterVerified Purchase

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Q: QuestionSince these are cameras & battery powered do you have to have your exterior flood lights or porch light on for it to record? I don't know if it has any type of self illumination. I live in a condo & can't have the large 2 floodlight with camera option.

Asked 8 years ago by Suetoo.

• A:Answer Hi Stuetoo, Great question. Your Floodlight Cam lights will turn on when motion is detected, however, you do have the option to manually turn your Floodlight Cam lights off and on through the Ring App. Additionally, our Floodlight Cam has a Night Vision feature which enables you to be able to see activity that is occurring at night without the lights on. Thanks, Kaitlyn R., Neighbor Satisfaction Specialist [email protected]

  Answered 8 years ago by Ring

  
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Q: QuestionWill the Ring-Spotlight Cam Wire-free still work in the rain? I plan to install on my garage and there is not cover to install the camera under, so will be in contact with rain.

Asked 7 years ago by Rudy.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Yea, it will but if you want extra protection, there are covers you can purchase...

  Answered 7 years ago by ShopperVerified Purchase

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Q: QuestionHow long does the battery stay charged on the spotlight cam?

Asked 8 years ago by Cb.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Assuming average use, the batteries should give you six months of life before needing to be recharged. If you have any further questions, please reach me at [email protected]!

  Answered 8 years ago by Ring

  
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Q: QuestionHow many smart phones can connect to the system?

Asked 8 years ago by JDD.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer There is no limit on smartphones.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionCan the outside camera play the various alert tones? I can hear them on my phone but not from the camera. I would like to be able to play the siren or the barking dogs from the actual camera for intruders to hear. Is this possible?

Asked 7 years ago by LR.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Yes you can play the siren on the camera itself from a button in the app, you can also speak through it from your phone, but not play the dog barking or chime sounds.

  Answered 7 years ago by DBLAVerified Purchase

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Q: QuestionIf I have three spotlight cams set up can I see all three at the same time in the ring app

Asked 7 years ago by Bigeye.

• A:Answer No. Using the app you can only view one camera at a time. You be able to switch views should another camera alert while viewing the one previously selected.

  Answered 7 years ago by mrcanoli94Verified Purchase

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Q: QuestionCan you have battery and solar panel at the same time? What other colors?

Asked 8 years ago by Rich.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Hi Rich, Thanks for reaching out! Yes, if you have a solar panel, your device will still be running off the battery as well. Additionally, the only colors available for our Spotlight Cam are black and white. Thank you! Kaitlyn R., Neighbor Satisfaction Specialist [email protected]

  Answered 8 years ago by Ring

  
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Q: QuestionIs there a storage or access fee for video saved to the Cloud?

Asked 8 years ago by Bobster61.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Hi Bobster61, Thanks for reaching out to me! Our optional cloud service plan for $3/month allows you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View. Please feel free to contact me with any additional questions or concerns that may come up in the future. Kaitlyn R., Neighbor Satisfaction Specialist [email protected]

  Answered 8 years ago by Ring

  
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Q: QuestionDoes this camera have audio where you can talk to person you see outside

Asked 8 years ago by Marco.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Yes, the Spotlight Cam has 2-way audio as well as 140-degree field of view.

  Answered 8 years ago by Ring

  
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Q: QuestionIs the motion detector sensitive to small animals passing by? Squirrels, cats?

Asked 8 years ago by samename.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - Black

• A:Answer Hi Samename, Thanks for reaching out. Yes, it is possible that your Spotlight Cam will pick up small animals passing by, however, your motion sensitivity slider is your tool to determine exactly what you want your Spotlight Cam to react to. By moving the slider between "People Only" and "All Activity," you can fine-tune your Ring device to fit the particular circumstances of your location. Please see this article for more information: https://support.ring.com/hc/en-us/articles/115004171383-Using-the-Motion-Sensitivity-Slider-on-Your-Spotlight-Cam. If I can assist you further please feel free to email me at [email protected]. Kaitlyn R., Neighbor Satisfaction Specialist [email protected]

  Answered 8 years ago by Ring

  
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