Questions & Answers

Q: QuestionDoes this security camera have night vision?

• A:Answer Yes, this security camera has color night vision.

Q: QuestionWhat is the field of view for this camera?

• A:Answer The field of view for this camera is 150 degrees.

Q: QuestionDoes this camera have two-way audio communication?

• A:Answer Yes, this camera has two-way audio communication.

Q: QuestionCan I use this camera both indoors and outdoors?

• A:Answer Yes, this camera is designed for both indoor and outdoor use.

Q: QuestionDoes this camera work with Alexa?

• A:Answer Yes, this camera works with Amazon Alexa.

Q: QuestionAt timestamp 00:00:13, does this camera work with Alexa?

• A:Answer Yes, at timestamp 00:00:13, the video mentions that this camera works with Alexa.

Q: QuestionDoes the PoE adaptor need to be physically-connected (I.e. plugged in) to the home router?

Asked 6 years ago by BobtheBuilder.

• A:Answer Yes, unless you already have a preexisting POE switch connected to your router. The adapter turns your standard ethernet port into a powered ethernet port, i.e. POE.

  Answered 6 years ago by MrLouVerified Purchase

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Q: QuestionTwo questions ? First, can the ring elite stick up be mounted on a soffit ? Next, will it work using battery only, like my ring doorbell, or does it require a power line, Ethernet cable ? Thank you in advance.

Asked 5 years ago by Mindbender.

• A:Answer Hello Mindbender, Good question! Yes the camera can be mounted to a soffit. Be aware, however, that wherever you mount the Stick-up Cam Elite, you will have to run an Ethernet cable to that location. Also, the PoE Adapter is not weatherproof and should not be used outdoors Your first consideration when choosing where to place your Stick Up Cam is how you're going to power it. Your Stick Up Cam Elite comes with a new feature called Power Over Ethernet (PoE) that allows your camera to draw power from its Ethernet connection. This will give you considerably more freedom when it comes to positioning up your camera, but means you will have to run an Ethernet cable to wherever you've decided to set up the camera, if you use the PoE feature. Here is a helpful article to answer any further questions you may have: https://support.ring.com/hc/en-us/articles/360033990072-Proper-Positioning-for-your-Stick-Up-Cam-Elite. For further questions or support, please visit: https://community.ring.com/. Thank you, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionDo you have to pay to view past recordings?

Asked 4 years ago by Astral.

• A:Answer Hello Astral, Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary. Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Thank you, Jamila with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan you talk with people like the ring door bell

Asked 5 years ago by Maggie.

• A:Answer Yes you can hear and speak to people with this camera just like the doorbell units using the app on your phone or tablet.

  Answered 5 years ago by THahnVerified Purchase

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Q: QuestionHow long is the cord and does it plug into a regular out let. The ring outdoor stick up camera

Asked 6 years ago by April.

• A:Answer no cord. You will need to run cat5 to it with a POE switch to power it up

  Answered 5 years ago by Adder

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Q: QuestionWill this work as a motion sensor to trigger the ring alarm?

Asked 6 years ago by HelloThere.

• A:Answer Hello HelloThere, Great question! The Stickup Camera Elite will not trigger your Ring Alarm if motion is detected from the camera. If you have any further questions, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

  Answered 4 years ago by Ring

  
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Q: QuestionWhat is the range on these things? Can it detect motion from a third story window?

Asked 6 years ago by Mike.

• A:Answer Hi Mike. Thank you for your question today! The Ring Stick Up Cam Elite has a motion detection field of view of 150 degrees horizontal by 85 degrees vertical. For the best results, Ring cameras typically work best when mounted approximately 8 to 10 feet off the ground. A third story window installation would be significantly higher than this recommendation, which may affect motion detection performance. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.

  Answered 1 month ago by Ring

  
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