“I guarantee its a great camera but sometime its pitch black as soon as I get an alert ! Why is that so ? I try to replay but still its black screen , than I go back to live - its normal. Is it catching some kind of evil spirit ? Please advice.”
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No man, just be patient!!!!
Sorry, there was a problem. Please try again later.Hello Pranai, Great question! It sounds like your phone may be having some trouble playing your alert. If this is the case, we recommend trying the Rapid Ring App. The free Rapid Ring app, developed by Ring, is a companion to the original Ring app that allows for a faster response to notifications or to enable a Live View faster. You can use the Ring app and Rapid Ring app in conjunction with one another and don't have to worry about interference with your devices. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information. If this doesn't resolve your concern, please review this helpful article regarding the causes of black videos within the Ring App: https://support.ring.com/hc/en-us/articles/360023439472-Fixing-inaccessible-recording-errors-by-adjusting-Your-router. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon! Thank you, Jamila with Ring
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